Dunkin' - Keystone Heights

Service here sucks makes you sit in line for 15min and just keep saying oh just a few more minutes. It's a joke, has happened several times. If you open at 530, then get there early to be ready to serve at 530. They are lucky that there are no other options in this town or they would be out of business. Food: 2 Service: 1 Atmosphere: 1

Window sticker says they close at 7pm. Doors were locked at 6:45 today Oct 17th. I knocked and stood outside for a bit then gave up. Nice job y’all. Service: Dine in Meal type: Other Price per person: $1–10 Food: 1 Service: 1 Atmosphere: 1 Recommended dishes: Donuts

Went in no waiting. Staff was very friendly and knowledgeable about their products. Strongly recommend this Dunkin donuts. Service: Take out Meal type: Brunch Price per person: $1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Donuts

Just awful service. Didn't know the name of the coffee I wanted so I looked it up and ordered at the window exactly as it was called. The cashier, who clearly did not give two craps about her job from the first words out of her mouth, said ok, [price], drive around. Pay, she hands the coffee out, had no whip or syrup or butter pecan, nothing. Looked at receipt and was charged for a regular ice latte. We pull around, I go in and show her my phone with the pic and what I ordered and she goes, oh, we are out of that. She could have told us at the speaker. Horrible service, and a subpar product, always. It was not my choice to go there, I will say that, and we had a gift card.

A daily necessity edit from 5 months into the future: last week and today i was ignored when needing something for my order. today our coffees and my mothers hash browns were ready, and all i needed was my boston cream donut. the lady today walked straight up to the counter and ignored me, talking to another coworker. she looked me in the eyes and then ignored me. THREE TIMES. i didn’t want to interrupt her bc she was training another person, but shouldn’t you be training them to help the people there first? before you assume anything i have worked in service for 2 years now in palatka, it is a monday morning, they had three orders on their screen, two people in drive through, and the lady was training her to get donuts. jfc Parking: small parking lot Wheelchair accessibility: is accessible, a short ramp to the front door, no automatic doors though