Panda Express - Kilgore

We wanted to order our food today at 8:30. The lobby closes at 9:30 at 10. They were from almost everything and everything we had planned in our app to order. They had cleaned the grill at 8:30 so they could not eat anymore. Options are published in photos. The drive-thru worker was rude and manager unfortunately did not know how this location abused me.

1. No side of greens unless you want to wait 10 minutes. They're not available because they MIGHT get overcooked while waiting for customers at 11:30 on Sunday! 2. No crispy almond chicken because they choose not to serve it. 3. Both the orange chicken and Beijing beef were overcooked and soggy. 4. If you order on your phone, don't bother to try to use your $1.50 off coupon; their computer won't accept it. 5. Don't expect to be greeted by friendly, competent employees. They don't work here. The manager will hide from or ignore you altogether. Other than these issues, it's a great place to eat imitation Chinese food!

Can't believe this is the only Chinese in Kilgore. There is always something different wrong every time I try to come here. Sometimes it's cash only because their card reader is broken. Sometimes it's cards only because they have no cash. Most of the time they do not open until 1 pm. Other times you cannot order online for delivery and if you do it's messed up. 99% of the time they have no soy sauce. Today it's that they have no cash, no soy sauce, and the chow main was not seasoned or sauced. Just plain noodles with some veggies, and she didn't want to give me my drink. Don't even get me started on the kid I caught serving food with no gloves and not having washed his hands who caught an attitude during a pandemic. This place needs to be shut down, it's an embarrassment.

I felt robbed... Almost 14$ for veggies with meat instead of meat with veggies meal, really wanted to go back and talk to manager.Train employees on balance the servings ingredients, If it was their mothers paying the 14$ they would put more meat right ? Never again to me...

I ordered the larger, 3 item plate to go, with the original orange chicken, walnut shrimp (paid an extra 1.2t for that) and the new almond chicken. The almond chicken is the black, tarry substance that is not edible. I tried to call the restaurant to tell (complain) about the food (when I got to my house) but they don't bother to answer the phone. I am guessing by the lack of cars in their parkingot T 530 pm that should have been my first clue... So... if you go there, be sure to check the contents of your container. What a rip off