Pollo Tropical - Kissimmee

The food was great! It was a great choice compared to your regular restaurant chains!! We'll come back when we're in town!!

AWESOME! Food was very tasteful, I mean really good. The service was excellent and staff was freindly. Place was clean and people wiping things down. BEST OF ALL THE FOOD WAS GREAT, can't wait to go back. AWESOME!

I think this is some of the best quick serve food out there. I quite enjoy workday lunches at this location. I was there yesterday and I think I left my debit card. I can't get anyone to answer the phone or return my voice messages to confirm if they have it. I have called dozens of times and even called corporate to see if they could get me a different phone number no answer. I sent a FB message and can see the message was read, but no answer. Please tell me how to speak with a human at the store.

Last year we were amazed by the chicken family meal. Last 3 times have been so disappointing. The chicken is so overcooked and the skin is inedible. The beans would fail even as soup as they have no flavor yet are more than half water. Pictures don't compare to how bad it really has been. Also, ladies have been failing customer service in drive thru also. Acts like you're the problem, as if you interrupted them and how can you not know they don't call it salsa and that you don't ask for it when paying. I really need this place to improve, you used to be my favorite quick meal.

I'd like to come to Sunday dinner. The menu is simple and delicious. My favorites are the sauces, so many delicious sauce options. I wish it was one closer to my house, but until then I will continue to come to my Sunday dinner. Great staff, good food, fast ride thru service.