Los Charros D&g Mexican Grill And

We started going here about a year and a half ago and it was absolutely wonderful. The staff was so nice and the food was always excellent. If anything was wrong with your dish it was fixed and even better. About 6 to 8 months ago there has been a major dive in the quality, atmosphere, staffs attitude, and food. We have had several issued all to be told they was nothing wrong. The staff is flat out rude. When we order the same repeat food the bill is always different depending on who rings it up. Last night was the icing on the cake. We called and verified they were still open and drove there and the doors were locked. When we called and asked what was going on they said they didn't have any food, yet when we asked why we weren't told that when we called they stated I don't know. This is tough when you pack your family including 2 very small children and then the doors are locked. Worse case is they just stood there and then went into the back and hid. So disappointed as we don't have a lot of options in Knightstown and this was once such a good one and has gone so down hill!

Waited to place order, then waitress went somewhere else, so waiter came out and took order. They were busy, but after waiting approximately 30 minutes, asked about order and this is what I had. Partially burnt.

Very good service and very good food. Some of the best horchata I've had as well.

How can you call yourself an authentic Mexican restaurant when you microwave your tamales?? They were rock hard on the edges and cold in the middle. My chimichangas were also cold in the middle...My partner ordered fajitas and his tortilla were also rock hard.I could go on... But I won't, you get my point.

This was our first visit here.The atmosphere was adorable. The booths are cute and the service is awesome.The salsa is very good and just the right level of spicy.The food was ok. I'd go back for sure, but I'd choose Los Amigos in New Castle if I had a choice.