The Chop House - Knoxville

I don’t live in Tennessee but every time I go through I always stop at The Chop House, because I have always loved the food and service has always been great. However on 03/28/2022 at approximately 15:20, I had the biggest disappointment. I know that masks are no longer required but I have always believed, that in restaurants they should still be used by the employees and especially with employees who work with food. Sonja, the waitress, first took quite a while to get to my table, when she finally came, she stood about 4 inches away from us and would not respect distance as she was talking straight into our face. I saw how spit was flying out of her mouth as she kept talking and talking. She got spit all over our faces and my very expensive clothes, which now I’ve had to had dry cleaned. When we saw this and that she would not stand farther away from us we decided to order to go and wait there. The food took a while to arrive. When it finally did, she took it all out to show us and kept talking over the food getting spit all over it. When I receive great service I always like to leave a 75% or more tip. However to horrible service and bad hygiene I do not tip because I do not reward that type of service. When I paid and she saw that she didn’t get anything she had the ugliest reaction and completely ignored me and stormed off when I asked her for plastic silverware, that I had to ask someone else to get me. (In the whole restaurant only one person was wearing a mask and it was a African American gentleman working the grill, I think the restaurant should congratulate him and show him as an example to his fellow coworkers that in a restaurant hygiene is the most important thing.

I have been a loyal customer to Chop House for over 15 years. It is a shame that I have to leave this review. I take it very seriously to leave a bad review but after calling management multiple times and same issues happen it affects anyone with gluten allergies/celiac this is important. I called and complained prob 5 times in 2 years about issues with glutened items in the to go meals that I ordered off the gluten free menu. I would call and let them know and wouldn 't ask for a refund or anything. I felt bad because it damages the business and not the person messing up. Well, in the last few months it has gotten worse. I spoke to a very nice man about a month ago after my husband picked up a to go meal (mind you we always tip as well) and the gluten free petite pork chops were missing apples and believe me when there is no seasoning a gluten free person has to have the apples to eat plain pork. He was super nice mailed a gift card. I did not want the gift card but appreciated the gesture. *Mind you, I have not used the gift card. I called in a to go meal tonight. Placed an order for one cheeseburger meal, one blue cheesburger meal, and one gluten free petite pork chops with sweet potato fries and house salad. I ordered off the Chop House gluten free menu, as usual. My husband picks up the order, pays for it and tips, as usual, as the lady reassured him the order was gluten free. Look at the photos. There is fried breading on the pork chops, under the pork chops, on the fries, in the fries, and there is even a few pieces of lettuce on the food. It was also soaking wet under neath the pork chops. I have seen enough fried chicken tenders over the years ordering kids meals to know this was fried chicken tenders breading ALL in this gluten free petite pork chops box. I called and spoke to the lady manager at 6:08pm tonight. I explained to her how dangerous this was and I would be hospitalized for days if I had consumed this. I explained the seriousness of this. She said she checked the food. She did not check the food at all. So the cooks are clearly putting food in containers and them dumping them (perhaps realizing wrong order) and then placing gluten free foods on top of gluten. What Chop House needs to understand is that anyone who is gluten free and consumes this would end up being deathly sick and it would cost Chop House a lot to file an insurance claim to cover the medical expenses of this. Please please get rid of your gluten free menu if you are not going to take it seriously and properly train cooks and managers. I am saddened how careless and negligent Chop House has become. I use to love treating employees there and I will never feel safe doing so again. For anyone who eats regular enjoy Chop House. Anyone with celiac or gluten free lifestyle needs to choose another establishment to support.

Celebrated with our new daughter in law and their sweet family who treated us to an amazing dinner prepared at The Chop House. Everything was wonderful! Our servers were very attentive to our party of 20+! We had every appetizer. The prime rib was perfect. Made great memories! Thank you to everyone who made our day special!

Our overall experience was delightful! The service was great, the food was great, and we loved signing along to the instrumental music in the background. The steaks were the most tender we have ever come across. They cook them for like 12-16 hours and they are ridiculously tender! All in all, a very good meal!

We came here for dinner one night with my mother in law. We were visiting her. Our waiter was helpful and polite. Our food was cooked perfectly. My steak was really good. We had two children at our table too. They enjoyed their meals and that the waiter addressed them directly, rather than looking at an adult. We encourage them to order themselves so they know how to do it and get what they want. It’s a nice restaurant. I dressed up, but I don’t get to very often. Others in our party were dressed more casually. None of us felt out of place or uncomfortable with what we chose to wear. We enjoyed the meal and will be back again when we visit.