Classic Collision - Kyle

I needed some body work done on my 2021 Mazda 3 Hatchback. Classic Collision got it done quickly and put everything back together very nicely. Louie was the one that helped me and he was good at communicating with me during the entire process.

UPDATE:::: The regional director stepped in and made the situation right the best he could including providing me transportation to work when I went in to pick up my car and it still wasn 't ready. The GM also delivered my car to my job once the car was ready, and they have done so much to make this better. Customer service was top notch to make it right. Thank you Kam, Chris and team at Classic Collision Kyle.Worst experience I 've ever had. I 'm never bringing my car here again. My Mazda has been held hostage here for 6 weeks. They mixed up the estimate submission with Allstate, blamed allstate instead of owning their mistakes. Because of the mix up the claims were not approved in a timely matter because insurance over paid me. Now IA was involved so everything has taken so much longer. She told me 2 1/2 weeks to fix, it has been 6. I was supposed to get my car back today, and I 'm still getting notifications from Allstate about info the shop is STILL submitting like what else is there to submit? I 'm supposed to be picking up today! Now I have to talk to Allstate again. The one person who has been helping me, Hollie, says she is finally taking a PTO day today her first one this year and that the GM is going to handle it with me. She is the one that mixed up the claims. Told me an incorrect timeline. And has been going back and forth with me for the month and a half long process. Meanwhile rental costs have been out of pocket for those 6 weeks that should have been 3, and all they have to say is sorry. We have sympathy for your situation. So because none of this is figured out still, there is a holiday on Monday and the one person who actually knows what 's going on in my claims is taking PTO today, now I have to have a rental 4 days longer than I should 've. Which if you 're curious has been about $1100 for rentals over the course of this without the 4 extra days. This has been extremely frustrating time consuming and just not handled professionally. I am a paying customer. I chose to bring my car to this shop when there are many others to choose from. And I feel like I am bothering them just to get my car back. After it has taken twice as long as it should have. Ridiculous. Do not bring your car here. Unless you have months to be without a vehicle, or you want your insurance claims to be incorrectly handled.

Choosing to do business with Classic Collision has been the worst experience with an establishment that I 've ever had. The quality of repairs done to my vehicle has been abysmal. Classic Collision has been trying to correct the repairs on my vehicle for over a year. The initially repaired my vehicle and had it for months. When they were finished with my vehicle, it was missing several crucial pieces on the front end, which they said were delayed in coming in. They never called to let me know when the parts came in and ignored my calls in attempt to get the repairs completed. As soon as I picked up my car, the mud guards scraped on the highway and I had to drive it right back. Then later, my new emblem flew off in the wind while driving. Several trim pieces were missing, more damage was done to the vehicle while in their possession, like chipping my headlight and refusing to take responsibility for the damage. They used all after-market parts that visibly do not match the car and look ridiculous. The hood hangs off an extra inch and they insist it is the correct hood and properly installed. They have continuously billed my insurance with supplement after supplement, adding up to a total that is higher than the amount of the vehicle 's worth, causing my insurance rates to now skyrocket. The vehicle should have been totaled, but they fought with insurance to continue receiving supplemental payments, totaling over $17,000. After agreeing to fix the initial repairs, the vehicle has been with them almost another two months and the repairs look even more ridiculous the second time around. The good reviews for this business are for the former business, which they bought out, AMM. AMM was fantastic and did great work, but Classic Collision does not even compare to them and they do not deserve to keep the glowing reviews that AMM earned. Beware of Classic Collision!

Worst experience ever. They charged our insurance company over 16 thousand dollars and our vehicle spent months there and here we are a year later still trying to get it fixed right and they had it for another month and they just keep fixing it worse.Beware.

I had an excellent experience at this location. Alicia, who greets customers and answers the phone, was very helpful and friendly. Hollie B., my representative, was prompt, responsive and extremely helpful. The work done on my vehicle was excellent.Service: Body Trim