Faro Italian Grille - Laconia

Customer service training is definitely needed at this establishment. I left a voicemail around noon to make a reservation but never received a callback. Then at 5:30 PM, when they were open, I attempted to reach someone directly, but all I got was voicemail. There was no option to speak with a live person. It seemed like they couldn't be bothered to answer calls. I wasn't willing to make the trip without confirming that they had what they promised. This was a missed opportunity for them. If they don't value communicating with their customers, they won't be able to serve them well. I’ve decided to skip this place altogether. Instead, I went to Six Burner Bistro in Plymouth, which never disappoints! Faro, you’ve lost my business after this third chance. You're out!

Thank you, Faros, for canceling our reservation on our anniversary! We made the booking a week in advance, but you called the day before to inform us that you would not honor the reservation because of Bike Week. You've lost us as customers and may want to consider improving your customer service!

Although the service was a bit slow, we weren't in a hurry. Our server did an excellent job, especially considering it was their first busy weekend of the season, which is understandable. The bread served at the start of the meal was fantastic. I had the bolognese with handmade papardelle, and my date opted for the chicken piccata; both dishes were perfectly cooked and packed with flavor. We found ourselves wishing we had saved room for dessert! The bathroom was clean, and there were high-quality paper towel napkins available. We will definitely return if we're ever in the area again!

NOPE! What sort of Italian restaurant is out of tomatoes on the Saturday night after Valentines? This place! How many of their menu offerings involve tomatoes? A LOT. No offerings that include tomatoes, after we were seated with nothing but menus for the better part of an hour (no water, utensils, etc. We 've been out of tomatoes all day. Go. To. The. Grocery. We were seated for 35 minutes before we saw any staff or were even offered water. Wicked long time to get our meals (1 hour for steak tips pasta with marina), ridiculously small portions that had clearly been sitting under heat lamps for at least a half an hour. Ordered a side of pasta (was supposed to be $7 and we were charged $21). The food wasn 't even mediocre and our absent server didn 't ever check back with us. I had to walk all of the way through the restaurant, wait to talk with the host then wait some more to have him return with utensils so we could eat our cold, meh, overpriced dismal meal. GO TO LAGO INSTEAD!

I had an incredible dining experience the other night. Everything was exceptional, including the service! I highly recommend it!