Baskin-robbins - Ladera Ranch

Carla helped us! Super friendly and fast efficient staff!!

Hi there : ! My family and I came in both nights Saturday 12/9 and Sunday 12/10 to celebrate and unfortunately were provided with two different forms of customer service.Firstly; let me start with SUNDAY NIGHT of 12/10/23 the 2 girls one curly red head and one with air pods running the store clearly don't know how to manage a business. NOTHING was stocked up cups, spoons, toppings, even the ice cream was extremely low I had to chose a different flavor . The store was extremely dirty walking in sprinkles and leaving with ur feet all sticky. Not only that, but they were efficiently slow when taking customers. I'm surprised, I come to this location often with my kids, but the employees I described tonight weren't trained correctly like the other lads I've seen.Now; nothing went wrong Saturday night of 12/9, but I had to mention the difference. The employees provided respect when serving, were very quick and had my family out the store in minutes WHILE also having the store look clean, and just the complete opposite of Sunday night when I returned with my nanas.Tip; hire more people for closing, it looks like some of ur employees need more help and training in the night! All respect we are regulars and will be returning hoping to see changes :

The worst shake i've ever had. flavorless, watery, and just plain terrible. Horrible customer service- combative employees. I would rather go ANYWHERE ELSE. do better baskin-robbins.

11/1/23 OUTSTANDING service! Store is kept extremely clean and provides great customer service. I had stopped by around 8:58PM and decided with the classic RockyRoad, which never misses the spot. Kid-friendliness: The staff were patient and well mannered in multiple ways considering they look like teenagers.. LOL

Everything good. My favorite flavor is lemon sorbet. They are efficient and the place is clean.