Five Guys - Lakeland

I wouldn't recommend Five Guys; their burgers taste terrible for the price. McDonald's tastes better and is much cheaper. I ended up paying $20 for two mediocre single burgers.

At this location, the staff is doing an excellent job, but they seem to be a bit understaffed. Having just two employees on a Saturday night doesn't feel quite right, especially given the number of cars and customers present. I truly hope they are being compensated fairly for dealing with such a busy environment. That said, the team was fantastic! They were incredibly focused, efficiently switching tasks and getting everything done. Despite the demands of the job, they remained friendly and attentive. Service was a solid 10/10; I just wish the man and woman working had more support.

We arrived at 11:30 AM to find that every table was dirty and needed to be cleaned. We chose the cleanest one available. The floor throughout the restaurant was slippery and greasy, which was particularly challenging for someone using a walker due to an accident. Even my husband remarked on how slippery it was. The food was good, as it usually is, but we didn't receive nearly as many fries as we typically do. The woman taking orders was kind but incredibly loud, as she yelled throughout our entire visit. Unfortunately, we won’t be returning to this location anytime soon. Please take better care of your restaurant!

Five Guys is a bright and tidy place. The staff members who take my order have a delightful Southern charm. Who can resist their delicious fries and burgers? They offer free peanuts and unlimited drink refills. It even earned my 4-year-old’s stamp of approval!

KLeesia welcomed us warmly and took our order. She was very pleasant. The food was excellent, and the restaurant was clean. I give it five stars!