Philly Pretzel Factory - Levittown

I NEVER publicly complain about a business. However I have to tell everyone about this Pretzel Factory. I ordered a pretzel tray for a party online the day before the party. I put the pickup time as 9:30. When I arrived to pick up the pretzels I will say I was 15 minutes late, the pretzels were so hard we couldn’t bite into them. I went back in and told them. The women named Jordan refused to help me she said the pretzels became stale in the 15 minutes that I was late. To be honest they tasted like the were from the day before. I had to throw the whole tray away! I went down the street to Philly Style pretzels and they made me a tray with fresh pretzels. Save your time and go right to them.

Very disappointed in my last visit. The pretzels I purchased were very stale and saturated in salt.

Sold me stale pretzels that they warmed up they turned to a brick outside if they ask if you want your pretzels warmed say no they are stale.

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The pretzels I bought were not soft . I had softer pretzels from 7-11 . Poor business hours closes at 5pm