The Beechers At Beechlawn House

I booked a table for six people today at 2 PM, we arrived on time and were seated, this was a lunch celebration for my 96 year old mother birthday. We had to go and ask for our order to taken, after our order was placed it was 2.55 before our meals were served we had to ask where they were, after half an hour waiting, and were told that the kitchen was only just preparing them we had to ask then two servings turned up while everyone else waited. NOT at all happy with this level of service, we also had to ask for our drinks order to be taken and then when desserts we ordered they just simply didn't turn up with no explanation but were placed on the bill removed after we pointed this out. The restaurant was not busy, we were not given any explanation as to why it took so long to be served or indeed an apology when the bill was wrong. It was a total letdown on what should have been a family celebration for our mothers birthday.

I enjoy the food at Beechlawn and dine there frequently, but today I felt quite unsafe. We interacted with four different servers during our meal, two of whom were not wearing masks at all. I was dining with a friend who is considered high risk, so I do not believe it is worth the risk to return. Although the tables are adequately spaced and hand sanitizer is readily available, having table staff without masks poses a potential danger to all customers.

I took my brother to this restaurant for his birthday lunch, but it turned out to be a disaster. There were 7 of us in our group, but the service was incredibly slow. One person waited half an hour for their starter, and then we had to wait a long time for our main courses. When my meal finally arrived, I had to send it back because the lettuce was soggy and expired. After another 20 minutes, my replacement meal still hadn't come out of the kitchen, so I had to cancel it. The waitress apologized and offered me a complimentary dessert, but even that took another 20 minutes to arrive. In the end, I left the restaurant hungry and disappointed, especially since other groups who arrived after us had already finished their meals and left.

We have been customers here for about 30 years and have always enjoyed eating here..... until recently. Although the food remains great the service has become terrible. There seems to have been a change in management procedures in restaurant and it is messy. Two weeks running we have witnessed the same problem on a Friday evening. We had 3 or 4 different waiters/waitresses take parts of our order and no one seems to know what order is for which table. Added to that the waiting times have become ridiculous. We waited ages to get our orders taken, two of them were wrong, and it took over 35 mins for our main courses to arrive. I ended up asking for my desert in a takeaway box as we had been there over 2 hours and only had main courses. Terrible. Will have to give it a miss for a while which is a shame as the place is looking great with all the renovations.

First class food and service at the restaurant at the Beechlawn Hotel. During our stay for a week we enjoyed the delicious food in the restaurant. Quality and presentation was first class as was the service. A special mention for Angela for her efficient and caring service. Thank you all at the Beechlawn. B+ N from France.