Kroger Bakery - Little Elm

I'm really disappointed with how disorganized their order pick-up process is. On two separate occasions when I went to pick up an order, I noticed they had marked two different orders as picked up when I hadn't even received them yet. When I brought this to their attention, they just told me to call customer service. I explained that their location had already marked my order as picked up, so I didn't see why I should go through customer service. The representative didn't seem to care and mentioned there was no manager available. They didn't offer to call me back or provide any assistance. It was very frustrating.

When I first moved to Little Elm this Kroger was the best. In the last few years the store has gone downhill. Some of my biggest complaints. 1) Pricing errors in their favor nearly every time I check out 2) Items no longer available that were staples of my shopping 3) Customers bring animals into the store (not service animals) 4) Carts, Pallets, and boxes left in the aisles, the store is an obstacle course 5) Rude staff. Forget Kroger, go across the street.

Three-star rating is based largely on the fact coupons are required to be digitally attached to the shopper account prior to check out. It would seemingly make more sense if all offers were attached to shoppers Kroger Plus accounts each week automatically, resulting in redemption when items are purchased according to ad stipulations. I do want to recognize store staff for always maintaining a clean environment, which unfortunately can 't be said about many grocery stores. The kiddos enjoy the sushi selections with the wife often partaking in deli offerings as they are of much higher quality than WalMart.

Love Kroger their prices are affordable and this marketplace location is huge with lots of variety

This review is specifically for Ann, who works at the Kroger Starbucks in Little Elm. She always greets customers with a smile and makes sure that your drink is prepared perfectly. I go the extra distance of 4 miles to visit this Starbucks location because I know that if Ann is there, everything will be just right. Please let her know how much the customers appreciate her dedication. Kudos to Kroger for having her on their team!