The Canteen - London

Very disappointed poor service poor food Attended for family birthday were told after placing order and witnessing our food on the pass that one item was unavailable this led to a delay on service food left standing some of which became inedible the waiting staff should be made aware in advance what was not available the same happened with dessert??? Birthday customer received no acknowledgment even thought we informed staff waiting staff were not attentive and maitre de had no interest Will certainly not recommend

Booked a table for 9 a week before the date of the 12th December and was told no problem but i may have to pay a deposit and they would get back to me if i did , no call or email and i rang on the 11th to be told the booking had been cancelled , now letting a large customer down Awful service and no real explanation why the booking had gone wrong

Pre booked a table of 4. On arrival the welcoming was non existent and the waiter half heartily pointed to an area to sit. Ordered our food and drink. The waiter misunderstood one of the drinks which is fine because it was swiftly corrected but at the end we were charged for the unwanted item that then had to be corrected. What became clear the place is badly managed. One of our guests wanted to sit comfortably on the chair without one of the fake furry rugs hanging over it. When asked what to do with it the guy hanging behind the bar using his laptop could barely have the effort to verbally assist. This was the second red flag during our visit. Whilst waiting for our food we noticed a line of staff admiring the food under the heat lamps. It appeared to look like our dishes. 10mins later the food remained unattended under the lamps no staff to be found. I decided to speak to the manager. I simply asked if the dishes were for our table because they had been waiting for a vast amount of time. After a few pressing buttons on the touch screen the manager admitted they were in deed for our table. The food was delivered however my fish batter was soggy probably from absorbing the moisture from the fish. I raised a complaint with the manager who swiftly took the plate away and within 3 5mins returned what appeared to have been the same piece of battered fish only refried and a darker toned batter. The fish now was dry, mushy peas cold and the chips warmish and hard. It appears there was little time to drain the oil from the fry as you’ll see in the photo. I was extremely disappointed and embarrassed because I had suggested booking this restaurant for the meal. In comparison to previous visits over the years this place has rapidly gone downhill. No excuse the inside was practically empty and half capacity outside with plenty of staff at hand with the exception of the guy doing his business on the laptop close to the customers table. With so much competition and high standards in the hospitality sector base on todays experience I will never use a Drake and Morgan venue for business or private. You can cheat on me once.

Nice outside area, very nice inside, lovely loos, service was good, speedy food which was yum! Only downside is that a lot of people just sit down at the tables outside before entering the shopping centre/restaurants next door to have a cigarette and not actually order anything or a drink which is a bit off putting when eating (but then again, it was our choice to sit outside so not a criticism against The Parlour itself, just to be noted if you don’t like that)

I used to go a lot to Parlour. But lately I’ve been going less. It is a great place for drinks. In the summer you can enjoy the outside area that makes a lot difference. Their drinks menu it is very good. They have a basic food menu like any bar/pub. And they also offer roasts on Sunday. After work on Wednesdays and Thursdays it is always buzzing most when the weather it is good. I went on a Saturday this time and I got impressed with all tables outside being busy. Definitely a great local option. But for sure a bar that it is most for the local business drinks