Aki Sushi - Longueuil

After placing an online order for dinner, we waited 45 minutes for the sushi to be prepared, as stated on the website. When we arrived at the Metro grocery store in Longueuil, the staff informed us that the sushi chef had left 30 minutes earlier. After a long journey and an even longer wait, we ended up with no sushi at all. It was a huge waste of time.

I placed my sushi order at 2:48 PM, and after not receiving it by 4:30 PM, I called and was told the delivery person was on their way. I waited until 5 PM without any updates. When I inquired again, I was informed that there was a problem with my order and they couldn't confirm when I would receive it. I then requested a discount, but was told it wasn't possible because she had a quota to meet. She mentioned she could offer a discount on my next order but added that I probably wouldn't remember that offer later... So, I ended up canceling my order without receiving clear explanations or any effort on their part to satisfy their customers.

I placed my sushi order at 2:48 PM, but after not receiving it by 4:30 PM, I called and was told that the delivery driver was on the way. I waited until 5 PM without any updates. When I followed up again, they informed me there was a problem with my order and couldn't confirm when I would receive it. I asked for a discount, but the person I spoke to said they couldn't do that because they needed to meet their quota. She mentioned she could offer a discount on my next order but also acknowledged that I might not remember this situation. Frustrated, I decided to cancel my order due to the lack of proper explanations or any efforts to satisfy their customers.

I placed my sushi order at 2:48 p.m., but by 4:30 p.m. it still hadn’t arrived. I called to check on it and was told that the delivery person was on their way. I waited until 5 p.m. and still hadn't received any updates. When I called back, I was informed there was an issue with my order, and they couldn't provide a time for delivery. I requested a discount, but the staff member said she couldn't offer one because she had to meet her quota. Instead, she suggested giving me a discount on my next order, acknowledging that I might not want to call back. Frustrated, I decided to cancel my order, feeling that there was no proper explanation or genuine concern for customer satisfaction.

The best sushi in town I've experienced so far!