Rock City's Big Rock Grill

Good food. TERRIBLE Service! It took 30 MINUTES to make 2 hamburgers. There was only one other family of 3 and they were upset how long they took them to make their food. The obvious manager has sat around with sugar bags instead of helping the kitchen or teaching them how to move faster. She has to be fired!

The atmosphere was better than the food, but the food wasn't bad it was just okay. Also in fashion rates. Very clean and

Food is decent. They weren't very busy, but food took over 30 minutes to come out, so don't expect fast food.

Don 't waste your money! My husband ordered a Fire on the Mountain Burger. There were no jalapenos on it. We tried to get someone from the back to help us and they couldn 't hear us apparently.We seen an employee mopping in the other area and asked for help. He flat out ignored us. It would have taken him a second to go in the back to get someone to help us but he did not. I asked him again for help and he told ne Can 't you see I 'm mopping? I told him we just paid for food and we didn 't receive the correct food. My husband started yelling trying to get some help. Someone finally came to help. The mopping boy apparently thought it was funny. He was laughing and told the other employee that my husband said the burger was not hot enough. It had nothing to do with the hotness,and my husband never sais that,he did not receive what he ordered. On top of that both burgers hardly had any sauce so they were very dry. Not worth the $29. This was the worst part of our trip. I do not recommend this place at all. We enjoyed Rock City but that one disrespectful employee ruined our experience at this place.

I understand it's a tourist attraction and prices are going to be expensive but the amount of meat you get for a $10.99 burger is pitiful. I would suggest saving your money for a place to eat off the mountain