Wendy's - Louisville

I love a hot and juicy daves single. but if they stop at the Hillview(Mud lb preston hwy), they make sure they have a lot of time. the staff at this place began to slow down at the beginning of the pandemic and can simply not catch up. other than the personal here is very friendly.

First off, I love Wendy's.Their food is great, their app is easy to use, and they have great offers usually.However, the Wendy's on Mud Ln is one of the worst fast food restaurants I've visited. Why? Because:1) They are constantly understaffed, resulting in a drive thru line out to the road,2) The order is wrong half the time, either having left cheese on my wife's food, which she can't eat, or giving me a ln entirely different drink than I ordered, and hoping I don't notice, because they are out of the drink i actually asked for.3) They are constantly closing their lobby WITHOUT NOTICE. This is by far the most frustrating, as I purposefully order carryout out the app to avoid the 20-30 minute drive thru line (not an exaggeration), only to find that the doors are locked, and my food is now waiting on their counter for 30 minutes as I wait to get to the window. UNACCEPTABLE BEHAVIOR. If you close your lobby, the app should reflect as such, so I can choose to dine elsewhere, or refund my order immediately, instead of the long process of contacting corporate to do so.In short, this Wendy's either needs to hire sufficient staff to run the location properly and offer benefits to discourage high turnover so the staff actually know what they are doing, or corporate needs to find management that will, because this store is not doing the brand any favors in my opinion.

They never have what I'm trying to order. I wanted a frostychinno and no iced coffee. So I had to get just a frosty, not the same.

With a faulty speaker system and a line to the street, these employees kept a smile and great attitudes and served a hot, fresh and ACCURATE order totalling about $30??????..Great staff!! Worth the wait?

Considering they only had three people working in the restaurant and were down to drive thru only. The food was still excellent and the staff was friendly.