Feedback
Bidra med feedbackAfter 20 minutes waiting for my food and coming home another 20 minutes later I will not cause living in the city. I understand. So sad and disappointed and disgusting! How does the person who does that not torment. I know accidents happen, but come on.
I just want to start this off by saying I used to work for SDG from late 2018 to 2020 and I worked my way from a cashier to a kitchen shift lead. That being said, tonight (4/22/22 my husband and I had a call in order. We ordered a taco wrap w/ waffle fries (that part was right and a zesty Thai ranch salad with crispy chicken and NO tomatoes. Simple enough. Got all the way home to see tomatoes on my salad, mind you I did specifically ask for no tomatoes. I called the restaurant, told the girl (who was also the same girl who took my order, Serina, who is a SHIFT LEAD! and even had it on there that there was supposed to be no tomatoes. on the phone my problem. She said, ?I?m sorry about that.? I said, ?Okay.? Which she replies ?I?m sorry I?m not sure what you want us to do unless you want it remade.? I have a 5 month old, didn?t really want to put him back in the car and go all the way back, not that I didn?t want a remake, but it?s inconvenient. Had I been a different customer, maybe one with an allergy to tomatoes, how would they of handled it then? They apparently act appropriately to allergies, but not this evening. From there it was just completely unprofessional and unhelpful from a shift lead, the person who is supposed to do the ?better job? and have great communication UNPROFESSIONAL! I?m sorry to pull the card, but when I worked there we were definitely more apologetic and offered more than one solution to fix the problem, not ?I?m sorry I don?t know what you want us to do.? I love SDG still to do this day, but this was disappointing and not to the normal standard I thought they could be held to.
We came in after church to try it. We enjoyed the variety of food, and the quick service. They have everything from asian bowls, to pasta, to baked potatoes. We got Johnny bites and fries zucchini for appetizers, and the Johnny bites we the best! They were honestly the best fried potato type food I've ever eaten. My husband got a cheesey steak sandwich he said it was excellent. My mother in law got Szechuan chicken bowl. She said it had the perfect amount of spice. I got a baked potato and it was HUGE! I couldn't finish the whole thing. They weren't skimpy on the toppings either. Kids portion are nice and big. Honestly if you are an adult with a smaller appetite the kids portion would be enough. The service was on point. Even though it's an order at the counter, fast casual place, the people continued to check to make sure we had everything we needed. Great experience we would definitely go back!
First and foremost- the food is good. Salads aren't as big as I anticipated due to reviews and price, but filling nonetheless. The quality is subpar, but overall satisfying. My biggest complaint is the zucchini chips. This really can't be the correct portion size they give you for $6, right? Surely I was just skimmed here.
It was okay. Green Chile Johnny Bies were pretty good. The Southwest Spaghetti was good and Cobb Salad was refreshing. The Szechwan Chicken Bowl was a little bland and the chicken ?a little bit over cooked. Friendly service.