Firehouse Subs Maricopa Marketplace

Ordered 4 sandwiches tonight and 4 bowls of Mac and cheese. They were informed by telephone from Mac and cheese until Monday. Not much for me saying that they just cancel it and I'm still getting the subs. When I ask about the price difference, because no employee mentioned it, I was told that I have to dispute the problem with my bank because they cannot issue any refunds for online orders. So, now I've been overloaded and waited in the limo to hear from their corporate customer service, or I'm raising a scam with my bank. To add this insult, I asked myself to dress on the sides for two Italian sub-parts, and that was not done. Also the store did not contain the Deli Senf for the same subs. Update: I was contacted by the owner, who apologized for the reimbursement question and took responsibility, as there was a question of training. I could go in and sort the money. So I updated to 3 stars for the professional and fast response.

The menu doesn?t specify what small, med large are. Had we known we would have ordered appropriately. We ordered 2 small subs and they were almost $6.50 each after tax. They were really small, maybe 3 inches? sloppy and dry and took quite awhile to make considering it was empty in there and one was literally meat, cheese and lettuce. I asked about it and was met with snark and eye rolls by the employees. I got a snarky ?sorry?. That?s what made me just want a refund. It was so snotty. They really didn?t care. The manager came out and I explained again. Instead of listening or even looking at the food, he says ?I?m not going to apologize for how we do things here?. One minute he says they?re 4 inches?these were not 4 inches?then he says it?s approximate?so they can just do whatever and charge you for it? He was making a scene. I had already left all the food on the table and asked for a refund yet he?s continuing to go on and on and on making it even more uncomfortable to be there. Sayin stuff like he eats the same size and it?s plenty of food for him. He just wouldn?t stop! Instead of arguing with customers he could have just refunded me and moved on. I wasn?t trying to argue with him.I wasn?t trying to draw attention to myself. With drinks and those 2 pathetic sandwiches and a tiny bag of chips was $21 to be treated like that on top of it! I just wanted to get my money and leave. As someone who has worked food service half my life I found him extremely unprofessional, and inappropriate. I?ve eaten at some bad places in this town but this is the first place I?ve ever asked for a refund at. I will never go to another Firehouse location again.Not worth the money at all. No wonder it?s empty in there all the time.

I came in last night and the staff working there had great attitudes and got my food out efficiently. Everything tasted great and fresh. The prices were a little steeper than I expected, but for the portions, it's more than worth it, imo. I recommend the turkey bacon ranch! Edit: Upon coming back the last three times unfortunately the service and sandwiches have left a bit to be desired. I hope next time it's better but I don't think I'll be back for a while :

Hubby ordered a medium hot Firehouse steak cheese on white bread, and I had a medium hot Engineer on white. To save time, we looked at the menu online and were ready to order when we reached the counter. It wasn't too busy when we arrived, but there were 4 people ahead of us I was very hungry and regretted not placing our order online! But we wanted to dine in, so I exercised my patience muscles ? Boy, it was sure worth the wait we both really enjoyed our subs, and we shared a medium unsweetened tea ? We'll be going back for sure. This place usually has coupons in the monthly Monitor paper ?

Stopped in for a quick safe sandwich and they delivered! Back in Washington state we avoided this place like the plague! My wife, having a craving for a sub sandwich, caved and we tried it again, but in Arizona this time. They absolutely crushed it! Fresh meat, crunchy veggies and not swimming in sauces, just the way she likes it. I would have gave 5 stars if I hadn't had the occasional fly dive bombing me.