Rita's Ice Custard Happiness

How do you screw up Rita's? Our family loves Rita's, so we came by this store in Laurel after the first day of school. Our visit became a test of patience, they were out of peanut butter cups (how do you run out of peanut butter cups? then their peach custard wasn't working, and their twists weren't working, and they didn't have waffle cones. We had to ask them what they actually had so that we could get something. Then there was the service, the two employees seemed uninterested in serving us, and considering the amount of items that they were out of, they made no effort to provide us with alternatives. We asked them to make us a small cup only half full for our 20 month old, they just made it the regular size. I asked for a strawberry concrete with brownie bites and they made it with cookie dough. And it was just easier to eat the gross concoction than to deal with them any longer. We are going to continue to go to Rita's, just not this one.

One of the young ladies that works there had her loose and it kept getting into our gelati. This review isn't to call her out but Rita's I would suggest possibly some form of hair covering for your staff...

The store closes at 10 p.m. on Saturday, but the ice cream machine allegedly shuts down automatically at 9:30.

They never have sugar free ice. You need to offer sugar free ice 5 times a week. Thanks

I have visited this location many times only because it is the only one near me. Staff is rude never welcoming . They are most of the time without part of your order (custard) and they do not inform you of this. July 16, 2023 they put coolwhip out of a can on my order. The cups are forever Changing (size). And they are not consistent with making certain items. Ordered the iced coffee 3 times and it was very different both times. We love Rita's. And will visit this location again only because it is the closest. I hope they get it together SOON.