Gloria Jean's Coffees - McAllen

What a horrible experience. All I ordered was a small, black, hot coffee. I received and was charged an iceed coffee. I mentioned to the gentleman that he had given me the wrong order. He spoke to another worker and apparently she told me that no one knew how to give a refund. I told her that her and the other employees had a goal to learn about how to do their job properly and efficiently. She said, Sure, maybe .

Let me start with the employees that attended me that that day, Yanir, Luis A., Rodger, LeeRoy this guy's have excellent customer service !! Last weekend I came to this location and a few girls were working here and they don't have half of how this young guy's run this business. With that being said this guy's have what it takes keep up the Great work !!

I noticed prices when up due to inflation. I'm still willing to pay more for a good coffee and fraps. I have a sweet tooth

Love it still consistent since the early 90 's and the place was a tad smaller. Always ordered the coco loco and still my fav. Personally I prefer here over your most common coffee shop which I am NOT a fan of it SB but each to its own. I 've tried this one similar coco loco at the popular SB but nope Gloria Jean 's coffee makes it just right for me. And makes me happier with the chocolate sprinkles... hadn 't been here over 4yrs and i came yesterday to buy it again and it is perfect. The background says it all for me haha (Heaven) Delish!. Thx Gloria Jean 's. And the staff is very friendly too. Give them a try.

They take time to make a coffee, not friendly staff