Pho Bistro 2 - McKinney

I've been visiting this restaurant for about two years, and I absolutely love their pho. However, I've noticed that the garlic sauce on the tables doesn’t get replaced regularly. During my last few visits, the sauce was bubbly and white, and it had a bad odor. They should really be changing it daily and keeping it refrigerated. Apart from that, everything else is fantastic!

I used to be a regular at this restaurant, despite knowing that the service provided by the Asian lady was often quite poor. However, after my experience today, I've decided not to return. The food I ordered was far from tasty, and I barely touched it. When I brought this to her attention, she insisted that no one else had complained and claimed that I had eaten all the meat. In reality, my dish was mostly untouched. I was forced to pay for the entire meal, as she refused to replace it or offer me another plate of the same dish. I ended up paying for a meal I couldn't eat. The other servers seemed embarrassed by the situation. Running a restaurant involves recognizing that food can go bad quickly, and customer service is essential.

This was my first visit to the restaurant, and I found the dining room to be aromatic and welcoming. When I arrived after 1 PM for a late lunch, there were quite a few customers already dining. The staff were friendly and attentive. I ordered the Beef Flat Noodles, which had good flavor, though I felt the portion was fair—perhaps it could use a bit more vegetables. The prices were typical for the area. Overall, I would rate the food a 3 out of 5.

The food is okay but not worth the bad treatment. I’ve been a regular at this place for awhile, but have finally decided to never visit again after yet another bad experience. I see the type of people the staff caters to, and I will honestly say that if you are not Caucasian or Asian, you will NOT be treated nice in this establishment. If you are a minority, this is not a place you can drop in after work if you’re in casual clothes as you will be treated poorly. Even if you dress nicely, you will be treated a little better but still not serviced as quickly as others or approached at the door for seating! There was one really sweet girl who used to work there who at least always made me feel welcome, but after her departure I figured I shouldn’t spend my hard earned money at a place that doesn’t even want me there! Not to mention, I can go a bit further for better service and better portion sizes.You order a regular pho, you’ll get a small bowl, you order a large pho, you get a regular-sized bowl. The cost of food went up, but the quantity and quality has declined. This place will not survive if it continues to neglect these importance things: reasonable food portions, food quality, and most importantly, customer service!!!!

I always have loved pho bistro! I come here often and the owner is very kind and familiar with me! I usually order the N11 or chicken fried rice. It’s affordable and will satisfy your craving!! Genuinely… this place is worth your time and money. PLUS the sushi is amazing and fresh DAILY.Food: 4/5