Panera Bread - Mechanicsville

Absolutely had the worst experience here at noon. People waited 45-60 minutes for their food. The team leader was anything but a team leader. She had a bad attitude and constantly complained that she was tired that people complained about the service. After waiting for an hour, I asked for a refund. I had no time to wait. She cries to a manager that this lady doesn't want to wait for her food! I understand that I have worked short, but maybe you think about why people are so frustrated with your service. When they say that the kitchen goes after, and it could take almost an hour to get their food, they would allow them to make the choice whether they wanted to wait or go somewhere else. People don't expect this waiting time at Panera Bread. The service at this point was on the slow side the last times I visited, but today just the cake. I will say that the kitchen staff did everything to keep up. I'm not back to this place.

No croutons in my salad just lettuce and Cesar dressing. There was a long piece of brown hair In My bag, and hummus or something all over my sandwhich that was supposed to be just turkey and lettuce. And the lettuce in my salad looks old Tried to call multiple times but nobody is answering the phones.

Stopped with my family for dinner. The manager (Maggie) and her staff was over the top nice. They have a great attitude and offered free pastries to my kids and then to my wife and myself. Completely unexpected and nice treat for our road trip. We always love Panera?s food but this service made this a great stop!

When we landed in Virginia we were hungry and decided to have small pizza and mango smoothie. We ordered in the cafe and we got our order in 10-15 minutes. The pizza was hot and its crust was also delicious. It was very well prepared. We loved its taste. The mango smoothie was very sour and we couldn't drink it. We threw the mango smoothie out as it was difficult to drink.

I usually get great service at this location but today I am highly upset with my delivery order. I would avoid getting the steak and cheddar sandwich which only had a couple slices of meat and a small amount of cheese and onion. Everything else in the order was good so not sure how they fell short there. A quality check needs to be implemented before sending out.