Chick-fil-a - Merritt Island

I'm working on my assessment three years ago. This location is even better than the 2 in Viera, as far as customer service goes, but its downhills last year. When will I learn that by going for a big freak I really get a medium... I live the road and have often visited in recent years, its convenient for fast stops most of the time, but they have orders wrong or short me and my husband on food for months, fries are under cooked, biscuits are overcooked, and the ride thru and dining room are always a mess.

So much better then mcdonald, burger King or Wendy's. Clean drive up was only second and dine in was busy but fast. Maybe because they have so many people working there all on different tasks but for the same order so you r food order is quick and still warm. Kudos to chic fil a

What a lovely place to have a meal. This restaurant is located on the south side of US 520 (East Merritt Island Causeway). It is a stand-alone building in front (north side) of the Merritt Island Mall. Since it is in the middle of the mall parking lot, there is a lot of parking around it. This chain traces its roots back to Hapeville, Georgia in 1946 and has since grown to over 2500 stores worldwide. This store is nicer than most I have visited. It has indoor and outdoor dining and a drive-through line. I have done the drive-through many times but decided to dine in this time. I am glad I did. The inside is very tastefully appointed with a mix of seating options for large or small groups from short to tall, from booths to short and long tables. The tables and floor all appeared clean and well-kept. You order at the counter and can pay with your app, card, or cash. The staff that took my order was very polite, professional, and friendly. The prices were reasonable. They gave me my drinks and a marker before I left the counter. I chose my seat and they brought my fresh food. It was hot and delicious. I had hash browns and a biscuit. Both were excellent. I would recommend this for anyone wanting a good meal in the area. Enjoy.

Companies wonder why they 're losing money, giving out more sauces total than the side of fries combined. All of which weren 't even the correct ones asked for, seems like they 're sacrificing quality for speed. Honestly this location has gone downhill since upgrading their drive thru area

I went through the drive thru and ordered two 10 count chicken minis. This is what I got. I know sometimes they can fall out of the bread but this is not that! This is disgusting, I literally threw it away because it looks like someone crumbled it with their hands. I called the store and spoke with a manager Ned Alex who didn't seem concerned or apologetic at all she said if I wanted a refund $27) I have to bring the food back, which is also why im posting the photo of the minis in my trash can! I know this isn't how most chick fil a's do things, I guess this one is different! I wil be calling corporate as well, just for the lack of being able to deal with this situation properly.