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Bidra med feedbackAn extremely unpleasant experience. Very rude and stressed out staff. I had made a group booked and was constantly being told we need to leave by 2pm (which we were always going to do! . I had confirmed for 19 adults and some children and we had 18 people arrive. We were charged an extra £70 for missing people despite having paid over £350 for our food and drinks. Food was quite nice and the pub is in a lovely location it is a shame it was ruined by being treated very aggressively.
All our Yorkshire puddings were burnt and the cut of lamb they gave me had the most fat and gristle I 've ever seen in a pub roast. Then my two year old kicked me in the head whilst I was trying to eat a tougher than average roast potato, which I can only assume he did for wasting our money in this pub. However, I assured him that we were having a lovely time with a big group of our wonderful friends, so it didnt matter that the food was a bit off and that we 'd have been just as happy chatting away with a piece of dry toast and some tepid coffee in a chipped he-man mug from the back of the cupboard. That was until the end of the meal, when we were lied to by the staff and charged extra for people who didnt even show up, despite never confirming those people in the first place. I cant knock the gravy though. The gravy was great. The gravy was two stars great. After licking my own and someone elses plate I necked the rest of it straight from the jug and wandered out of the pub sucking lumps of it from my awful Dr.Robotnik 'tasche whilst trying to ignore the belligerent staff honking at my friends and ruining the atmosphere for everyone.
The history of this pub is fascinating, riddled with tales of contraband, black market dealings and possible bewitchings. I’m more than slightly spooked to confirm that dirty dealings are alive and well at the Dog and Shepherd to this day. After trying to enjoy an expensive but mostly edible Sunday lunch while my two kids made gravy potions, adjusted the pub decor and eschewed their fish chips in favour of eating old food off the floor, we gave up and rammed the remains into cardboard boxes to eat later and left our table clean for the next group. These guys operate a tight ship on Sundays, woe betide you should you overstay your welcome thankfully we didn’t! That, ladies and gentlemen, was where the post dining entertainment on the terrace began we were told that we’d be charged a hefty fee for extra people who were never even part of the group booking!! An honest mistake, a mixup on comms, easily resolved you say? Not here. Instead, we were treated to the most aggressive, threatening performance by the main guy ‘Steve’ who mentioned calling the police more than once and spun a web of lies so baffling that I think we’re all a little concerned for his health. Honestly the most shocking experience ever! Sending strength to the team who work here.. and pray for Steve! Really though, watch you don’t get stung by incorrect charges on group bookings here by clarifying everything in writing NOT over the phone we lost close to £100 despite spending nearly four times that and we were treated horribly which has left a nasty taste in quite a few mouths. Such a shame!
Some of the worst service I have ever experienced. It’s a shame because it could be a lovely pub under different ownership. Food: 2 Service: 1 Atmosphere: 2
Lovely garden and great choice of beers. The food was good and the staff friendly. Well worth a visit, especially welcome after the walk down the downs!
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