Smashburger - Minneapolis

I am here regularly as long as the place is in business, and he had his ascent and descent in terms of food and management quality. At first I couldn't get enough and have eaten here a few times a week. But a few months after the opening, the staff seemed to change all and the food quality went downhill until one day I went to a burger who was still raw. I haven't gone back for months, but I just recently got up and pleased to find the food and the staff, both are much better than they. There were still a few misses my last visit my guest and I both had salted excessively everything and couldn't finish what was otherwise delicious burgers. But overall I recommend the place. Not always the fastest, often because they make malt and that even the best employees seem to take a long time, but I have seen that they turn around ten orders in fifteen minutes.

Why are my fries still soaked in oil and my large burger served with a child size bun? Also the tables seem to be coated with a sticky substance.. Cant believe I wasted $15 here.

Came in and the got my order right. Then they got my friends order wrong but my friend didn’t say anything. Then they gave my first friends burger to my other friend on mistake. So then my second friend asked them to fix it and they asked if they could turn my first friends burger into my second friends burger. Then all of a sudden we remembered we ordered smash fries. So they brought a “double” order of smash fries on my friends tray. Which was way less than usual. Then they just gave us the burger they screwed up to try and make up for it and it was like, my friend already ate the first burger that was wrong so no we don’t want that he’s not hungry and non of us even like that type of burger. This whole process took over 45 minutes. It was terrible, worst customer service I have ever seen. But they did say sorry about that once we were done.

Ordered online, place was almost empty at peak dinner hours. My order wasn't even close to being on time (over 10 min late) AND I even arrived early. How the heck does it take so long? I wouldn't want to wait that long even if I hadn't ordered online. I'll stick to 5 guys which even tastes better. Shake tasted 10/10, burger 7/10, fries were 2/10 (cold and oil soaked) and they give you the amount of a small McDonald's fry, so basically no fries.

The food tasted good but the restaurant was filthy. There was spilled liquid at the counter you order at that had been sitting there a while. Most of the tables had not been bussed. The stand with your order number had dried ketchup on it along with another dark stain. Three of the 8 fountain sodas did not have syrup. The counter by the soda was sticky and had various liquids all over it. We ordered food for two people which came separately with a significant waiting time for the second part of our order. The smash fries came dripping oil. We completely soaked up four napkins with the excess oil and could have used more. Not planing to come back because of this bad experience.