Carnegie Korean BBQ Restaurant - Monash

Being someone who works in an executive role in the customer service industry, I don't understand why anyone would open a customer service based establishment with a clear disdain for customers. If you're desperate, come here for the value, don't come here for the service...More

Do not go if it hot outside the AC is not very good. And the heat from the BBQ makes the resturant even hotter.

I've been here before and enjoyed it, and my overall rating should probably be somewhere between average to very good. The service and overall value I felt was a little "average." The waitresses were all polite, respectful and responsive, but there were times when we needed service or more meats and side dishes brought out, and it was hard to get their attention. There were times when they were just standing around at the reception area chatting, when they should have been responding to diners' requests for things to be brought out.Food was all good, and I enjoyed the kimchi as a side dish, which you can just keep asking for more of. What I don't like is that only one tiny saucer (I wouldn't even call it a plate) of each side dish was initially provided for a group of 3 people. This is simply unhygienic and luckily when I asked for a full set of side dishes for each person in my group, the waitress obliged, though she did mention that they don't normally do it that way.The restroom out the back only has a cold water tap, which I believe might be a breach of the relevant food premises laws. Nevertheless soap was provided, though there was nothing to dry my hands with and there was also no roll of toilet paper.Being a wet Winter evening, the soles of my shoes were wet & the greasy, slippery floor was immediately apparent. If someone wasn't steady on their feet they could slip and fall over, so I think perhaps they need to clean their floors better and use more detergent. I guess it's not the first asian restaurant I've seen with this problem, and it's probably exacerbated by the whole "cook at your table" concept, but they just need to deal with it before it comes back and bites them in the backside!This place has several menu options, I have always gone for the buffet, but it has reasonably priced a-la-carte dishes as well. On this occasion the $31.90 (per person) standard buffet was enough for my group. They do serve a $35.50 gourmet buffet option which basically gives you a bigger choice of meats, entrees and desserts. It depends whether you want one of the "gourmet" entrees or desserts, because you only get a choice of ONE item from these categories. You can have all the meat and side dishes you like, but not entree or dessert items. There is also a 90 minute time limit on the buffet, which was disappointing. 2 hours would be OK, but 90 minutes made me feel rushed.They also have a $15 for 1 hour or $20 for 1.5 hours "all you can drink Korean beer" add-on option to the buffet!This place is still a good option for Korean BBQ because there isn't exactly a huge proliferation of these types of places around Melbourne, but there are things they could do to improve.

Used to be a regular here. During my last visit, I was served fatty meat when I ordered beef bbq. Whole piece of meat was fat. I was shocked and will not be back.

Whilst there may be fancier looking options in the area i reckon this is the best. Good value, great taste