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Bidra med feedbackI arrived at the restaurant at 4 AM without a car, so I used the drive-thru. It took 4 minutes for the person to take my order and another 6 minutes to receive my food. They instructed me to park in spot number 1 to wait for my food. The person taking my order had to ask me 4 times for my order, which was a sign of bad customer service.
I visited the drive-through last night and it seemed that there was an employee inside who was unwilling to take orders. The car in front of me was also ignored.
I went to the restaurant extremely hungry, but it seemed like they were upset because they not only got all of my orders wrong, but they also forgot my French fries. Additionally, they messed up my friend's and my milkshake - we had ordered an Oreo shake but instead they gave us mint. I will not be returning to that restaurant.
It's a fun place to have lunch when you need it in Napa!
Worst place in Napa , because of cold food, no gloves being worn, I watched one employee handle money and then go back and start handling food I watched one employee take garbage out not even change their gloves or wash their hands and go start handling food. There's a health and safety issue with the food here because of unsafe handling and e coli issues I'm making a complaint to the state department next about this place . Also the guy that took everyone's order was wearing inappropriate clothing not a uniform and every guy that he talked to he was trying to get a date with a man. When I declined his proposition at the window where I paid money for food with no one else in front of me he told me to go around and wait in the front. It took 12 and 1/2 minutes for the girl to come outside with the food. My order wasn't correct I had to go back through the drive-thru because lobby was closed. And then waste more gas because there was cars in line that's when I witnessed him propositioning other guys for a date. This guy had tattoos all up and down his hands he was wearing really tight blue women's pants with thong underwear sticking up really high showing his stomach. I said I was going to complain to the management and he told me good. Beware regular people you do not want to go here if this guy is working here. He's bad for everyone.