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Bidra med feedbackService was slow and food came about 40 mins after ticket was out in. When we finally received our food it was wrong.. the assistant manager Felicia was careless and unapologetic, surely they can find better management.The bartender was awesome though and very understanding. I would come back again just for her
I hadn’t been to J. Alexander’s in years and it will probably be years again before I return unless the management at the Hoover location is changed. The manager Jake was exceptionally rude and unprofessional! You would think that while so many businesses are shutting down that you would actually treat your guest with respect as well as appreciation but instead before even ordering food I wanted to walk out and never return. And if this is the standard of J Alexander I won’t. Clearly some Human Resources training as well as managerial training needs to take place because a guest should never feel the way that my family and I felt. Nevertheless the servers as well as bartenders were phenomenal. Seeing that our experience did not start off particularly well, they went out of their way to ensure that the rest of our dining experience was great. Not only did we not see Jake after our first encounter, but his demeanor showed us that he did care if we left and never came back. Unless you want Jake to continue to discourage guest to come back, my suggestion would be for him to either get some additional training on table side manners, or put him in the kitchen where he doesn’t have to interact with guests.
I’d like to start this review by saying I am a HUGE fan of J. Alexander’s Dunwoody and have been for 15+ years. However, today I received THE WORST customer service I’ve ever received from the manager. The servers Christine and Issac were amazing, kudos to them! It was the manager on duty, Shawn who made me and my entire party feel not only unwelcome, but also as if we were a burden on his time. Mind you at the time we came in there was hardly a buzz in the restaurant. Excuse us for showing up with multiple people to spend money in this establishment. The issue was that we had too many people in our party to sit as a group, not a big deal. We are local Atlantans and are familiar with the social distancing policies. That was not an issue. It was purely the incredibile rude way that he handled our table that prompts me to write this review. I’ve been a dishwasher, a server, a kitchen manager and a general manager and worked for corporate restaurants. I’m more than aware of the etiquette one should have while doing table touches. What we received today was the quality of management I’d expect at a local dive bar where I’m paying for rudeness as apart of the gimmick. J. Alexander’s is not that, so I’m confused as to why a manager with such poor people skills is left in charge of making sure our experience is the best it could be. I’m completely unsure why he gets paid a salary to drive business away from this establishment. Surely you all don’t pay him a bonus to lessen your profits. Maybe there is something I’ve missed about how a business wants to retain loyal guests. Either way, I’d hope that someone on the corporate team or even his supervisor, John Becker, would humble him greatly and remind him of the reason he is employed in the first place. I’m sure he is not paid to hide in the expo window and make random appearances only to be rude to guests and make them regret spending money here. Despite his atrocious performance as a manager, we over tipped our servers more out of pity than anything. How unfortunate it must be to work for a manager that clearly doesn’t care about customer service and is much more likely to push guests away than to bring them in and encourage them to spend money here. I’m willing to bet your good reviews have dwindled and complaints have increased on nights he is on shift. I’m willing to bet that he is the type of manager that has every excuse in the world on why everyone else is wrong in the situation except him. His performance on most nights I’m here is pitiful at best, but never usually affects me directly as I’ve seen how he conducts himself and avoid him at all cost. Tonight surely left a mark. But I guess you trust your management team here. But I look forward to the day where it is recognized that Shawn is a stain on this spectacular establishment I used to enjoy.
Called the corporate office today to try and speak with someone in payroll and let me tell you Ms.Vivian in payroll had the worst customer service ever. All I needed was the Human Resources phone number and she flat out told me that she wasn’t going to give it to me. So as I’m on the phone begging her almost to give me the number she says she’s going to transfer my call and hangs up on me . Absolutely horrible.
J. Alexander’s is taking money meant for small businesses during the COVID-19 pandemic!!! They accepted $15.1 million! Their market cap is $74 million! J. Alexander’s is not a small business. I will never return!
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