Popeyes Louisiana Kitchen - New Albany

I went there on 3/12/2024 at 3:37pm, i came thru the DT and order the #1 classic crisp sandwich combo and the fries were warm but not hot and I could only eat a few bites of the a sandwich. The middle of the sandwich was really thick and I couldn't eat it. It was cold and slimy and rubbery and grizzly. I couldn't turn around because I was on the highway when I started trying to eat my sandwich:, but I do have a pic.

I stopped in while waiting for my daughter to get out of surgery. The staff is wonderful and friendly! The food was great.Wheelchair accessibility: There's a gentleman in a wheelchair here now.

The food was fresh and hot but the heat had of been set to close to 80° it was uncomfortable and the lady at the counter didn't respond when I asked her how she was today, kinda put a damper on the atmosphere. But the food was worth it.

I don't know what happened to this place but it went from amazing to shameful..tour made to wait for your food inside and out for like 10 mins for the chicken to not be fresh but very dry and old. I've had this happen on multiple occasions lately but time was by far the worst yet. I purchased the 14 piece family meal and got 2 breast 1 thigh 3 legs and 8 wings and almost every piece was so dry it wasn't eatable and the red beans and rice was soup with rice on top there was a spoonful of beans and the rest was juice. I had to pull forward and wait 15 mins for old food and there's was no one in line before me or after me the entire time I was there so what was I waiting for if you served me old food.. waiting that long it should all have been fresh.. same thing inside happens as well..most of the younger employees are goofing off or on there phone..when trying to have food replaced make sure to check it or they give you the same quilty food.

These ghost pepper wings are great. The red beans and rice with sweet tea made it a perfect lunch. Great place to stop of your