Glass Woods Tavern Hyatt Regency New Brunswick

Waited 30 mins and food was cold. There were only 3 other people seated so it wasn't busy. Very unhappy with the service.

Seat yourself restaurant...why have to book a reservation...no wait staff or hostess around? Bartender had to get a waitress out to us. Slow service, incorrect order.

A really nice find. I opted for dinner here because I wanted to enjoy a jazz group performing there as part of the New Brunswick Jazz Project. While I could have just enjoyed the music from the bar, my friend and I were really glad we opted for dinner. I had the scallops, which were cooked perfectly and set atop a really delicious faro risotto...to die for!! My friend had the brisket, which was hands down the best brisket that I have ever tried. Really great food!! Where this restaurant fell down, was the service. We were glad that we had planned to be there for 3 hours as it took every bit of that time to get from drinks to check. If we weren't there for the music, this would have been unacceptable. But we are planning to go back...the food was just that good.

My first visit to this restaurant was very disappointing and I do not plan on returning. Upon arrival, there was no manager or host to greet us, leaving us unsure of where to go. Our waiter, who was different than the one assigned to our table, handed us the check without saying a word or making eye contact before walking away. The service was slow despite there being only one other diner in the room when we arrived. It took a long time for our server to come take our drink orders and even longer for our starters to arrive. After sending back the starters and waiting for our drinks, we finally received our meals, but the service continued to be subpar. Additionally, the repeated use of "you guys" by our server, though friendly, was irritating as we are both seniors.

The bartender, Mickey, was fantastic. It was a wonderful place to visit.