Smash Shack - New Paltz

Stopped by today with two friends to grab a quick lunch. The gentleman behind the counter was super nice. Unfortunately that’s where the positive experience ended. We ordered three hamburgers, fries, and three drinks. The total? Over $50! When I went to put a custom tip, the system automatically applied 20% for an additional $14 and some odd cents. When we got to our seats, we quickly noticed that all three drinks were over a month expired and super flat. After bringing this to the gentleman’s attention, he gave me a $9 refund and three bottles of water on the house. I also mentioned the tipsituation, which none of that was returned. The food was brought out and for $13 each (which doesn’t include anything but the burger, hence the reason we ordered fries), the size of the burgers was highly disappointing. The amount received in the large fry, which were $5 each, was a little bit more appropriate for the cost. The burgers had very little sauce, wilted vegetables, and no seasoning. The fries were soggy, oily, and had no seasoning. Overall it was a highly, highly disappointed experience. Will not return. I could have gone more food, better quality, and for about $15 at several of the surrounding restaurants. Won’t make that mistake again.

Stopped by today with two friends to grab a quick lunch. The gentleman behind the counter was super nice. Unfortunately that's where the positive experience ended. We ordered three hamburgers, fries, and three drinks. The total? Over $50! When I went to put a custom tip, the system automatically applied 20% for an additional $14 and some odd cents. When we got to our seats, we quickly noticed that all three drinks were over a month expired and super flat. After bringing this to the gentleman's attention, he gave me a $9 refund and three bottles of water on the house. I also mentioned the tipsituation, which none of that was returned. The food was brought out and for $13 each (which doesn't include anything but the burger, hence the reason we ordered fries), the size of the burgers was highly disappointing. The amount received in the large fry, which were $5 each, was a little bit more appropriate for the cost. The burgers had very little sauce, wilted vegetables, and no seasoning. The fries were soggy, oily, and had no seasoning. Overall it was a highly, highly disappointed experience. Will not return. I could have gone more food, better quality, and for about $15 at several of the surrounding restaurants. Won't make that mistake again.

I got take out from here this evening. The jalapeño poppers my husband devoured. The moon mozzarella sticks were delicious! However both others of fries were super soggy, and the buns on our burgers were as well. Maybe another packing option? Put the bun on the side for take out orders?

No matter what time I visit whether it be lunch or dinner i always find great customer service from the young lady and young man taking my order. Always clean n great food.

We came as a large group, there were about 8-9 of us, and we ordered burgers and quesadillas and nachos. The food was flavorful and well seasoned. The staff was very nice- they were very accommodating, allowing us to change the seats around. They were very helpful in recommending meals. Overall, a great spot to go to on the way home from vacation. Thank you to Zack who helped us out and was very nice!