Aveika - Newcastle upon Tyne

Please get in touch urgently I called and cancelled this booking I also emailed you at Open Table saying the app did not allow me to cancel

ABSOLUTELY DISGUSTED! From the minute we got to the door the service was atrocious! The girl on the door has a chip on her shoulder speaking to us terribly! We booked an outdoor table and were places upstairs inside with the very loud music. We asked to move and were told there wasnt any space?? We ordered 2 bottles of prosecco and 5 glasses. We received the bottles and 2 glasses and the waiter walked away? After trying to catch someone to solve the situation we got up and left without even breaking the seal on the prosecco. We WILL NOT be returning! Hard Rock Cafe was happy to have us with actual customer service skills!

We ordered a bottle of wine from the menu it was served to us warm and a totally different wine and the bottle label was peeling off. When I asked about this it was taken away and brought back with the excuse it is the same wine but a different brand as it was out of stock but it was a totally different wine I was then told it was similar. This was very disappointing as it was clearly trying to be passed off and the charge was the same £23.95 for a Tempranillo when we ordered a white Zinfandel

Lovely food, good drinks selection and fast service. Spot on.

Poor and slow service staff weren’t helpful and rude couldn’t be bothered to do their job and waiting an hour to get a drink was very thirsty