Shane's Rib Shack - Newnan

Great customer experience! Had a bad day and the guy helped me with my order had an amazing attitude and listened to ensure my order was correct. Was doing takeout and he made sure that I had everything I needed before I left. Thank you for a great experience.

We are loyal Shanes customers, but the customer service and overall experience had not been very good over the past few months (covid lack of good help? . But that all changed yesterday. Haley was very sweet, very professional and the burgers and sweet potato fries were back to perfection! I could tell that Haley really cares about Shanes as we got into a conversation about sauce cups being out of stock. She shared how your supplier has been out and the larger cups cost $0.06 each, which are too big and too pricey. It was obvious she is into the details and cares about how much money things cost. I was very impressed!!!

I picked Shane?s Rib Shack to have lunch because the online menu showed they served Brisket but when I got there, they said they did not have it. So I ended up ordering the half ribs, Mac n cheese and side salad. My sister-in-law ordered the half chicken. Food was tasty. Loved the outside dining option and liked the peach sweet tea.

NOTE to my people: when picking up from here or anywhere else check your food first to see if it's at least satisfactory in appearance. Lesson learned. Half chicken somehow turned into 1/4 chicken. wife reports she likes dunc's chicken better. This is dry. Okay most have been a bad night for Shane. Else we're eating Sundays. Shane's is usually better than this. Per request sent email to the below twice and didn't receive a response Went back to the location. Manager gave me some free coupons for sandwiches.

The ribbons were perfectly cooked, remaining moist and tender. The sides were freshly prepared and served hot.