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Bidra med feedbackThe chicken sandwich was large and juicy, just like the advertisement promised. However, the checkout staff didn't seem familiar with the promotions, so I almost ended up paying more. Overall, the food was very good.
The manager, Tiffany, was rude and refused to honor the advertised prices. I made several polite inquiries about the pricing discrepancies and asked for a refund, but she was unhelpful. The cashier then suggested applying a discount to resolve the issue, but Tiffany declined, stating she didn't want to deal with the paperwork. Frustrated, I asked for my money back and decided to eat elsewhere. There was no apology for the poor customer service.
Thank you, Samantha! I returned two weeks later with my receipt, and they replaced the two gallons without any issues! The tea tasted just like the legendary Bojangles sweet tea! On June 18th, I ordered two half-gallon sweet teas last Saturday, but they looked off when I received them. I tried to explain this to the lady at the window, but she didn’t seem to take notice. I tasted the tea, and it was terrible compared to the fantastic tea they usually serve! What is going on with their customer service and tea quality? Will I give them another chance?
My friend and I stopped here on holiday. I baked a hair in the chicken. Both of our cookies had what looked and unfortunately tasted like lotion or deodorant or soap, which was also burned into them. During the inspection we found huge white pieces of the substance. Absolutely disgusting.
The food here is amazing, it's the never ending list of excuses every single time you go that makes it only 3 stars. We have coffee but no cups, ice machine is broken, we don't have any chicken, we don't have dark meat, we don't have any dipping sauces, we don't have coleslaw, it'll be a 15 minute wait for a sandwich, the credit card machine is down. These are just a few examples from recent individual visits. This store appears poorly managed. I get that things haven't been the same since COVID but it's been literally every visit lately.
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