Mamma's Fish And Chips - North Ayrshire

Ordered fish and chips and battered sausage, it was delivered 90 minutes later and all stuck together in one wrapper. a handful of chips and skinny fish that was disgusting, the batter was stuck to the sausage. and i paid £16 for that. i would avoid this place in future, not what it used to be.

Regular customers both collection and delivery however after today will not be back. Ordered chicken nugget kids meal as usual and small fish supper. I have stomach problems and the reason I buy from here is the chicken nuggets are usually actual chicken not cheap minced chicken. When we arrived home I noticed as soon as I opened that it was not the usual nuggets I opened it and saw it was minced chicken. I tried one bite it was tasteless and clearly cheap rubbish. My partner also said the fish was just small pieces and he put his straight in the bin. The chips were also not fresh and clearly been lying a while. I phoned and immediately the girl said they had changed the nuggets, I asked why they didn’t tell him that and she passed me to her manager. As soon as he took the phone his attitude was evident and he asked “what the problem was they were still chicken nuggets”. I advised him the reason I purchased from his shop was because they are usually “real chicken” not minced chicken. He repeatedly said “they are still chicken nuggets I don’t see the problem, my supplier didn’t have them”. I told him I couldn’t eat them as they were clearly minced chicken but he was not interested. He made it clear he knew who my Partner was so I asked “why didn’t you tell him they were different” his response was the same “they are still chicken nuggets”. He made no apology and no attempt at refund until I asked and he reluctantly said “next time he’s in he can get them but it won’t be for at least a week”. Unknown to me my Partner who was eating in another room had already put his fish supper in the bin as it was broken into tiny pieces and the chips weren’t fresh. So to the person who calls himself “Big Chief Martin” and claims to be the owner you have now lost regular customers. Last week we also had a problem the special fish was over cooked and the curry sauce watered down very runny but we put it down to a “one off incident”. I will be contacting Consumer Direct and Environmental health and ask them to check these “chicken nuggets” to see how much chicken is actually in them. You know who we are and our address and I would appreciate a full refund. To anyone else please bear this in mind, I highly doubt with anyone attitude like that we are the only customers having bad experiences. Had we been given an apology or had he said he couldn’t get his usual nuggets to a regular customer he would have ordered something else as he’s aware I don’t eat or feed my Family minced chicken. Someone really needs to take a hard look at that ego as you will soon be out of business with an attitude like that. I am shocked, disappointed and angry at how I was spoken to. Someone clearly trying to impress younger staff members with a foul manner unfortunately just made yourself look like an idiot.

Kids chicken nugget and chips,,,,,,,,,,not chicken it's minced chicken,,,,supplier didn't have the real ones ,,,,small fish supper,,,,,tiniest piece of fish I have ever seen chips are greasey and absolutely bogging phoned and complained,,,,whit day ye want me the day abboot it,,,,howto run a business,,,,,not,,,,, never again will I be back

Loved mammas since I was a teenager best fritters in Irvine and the portion size is decent not too expensive

Took order in store in person, got order wrong I called they argued I was wrong and I placed the wrong order lol aye okay.... No chips and wrong sauce given. Bad service instore and bad service on the phone.