Victoria - North Tyneside

We had a wonderful dining experience at The Grand last night after being in lockdown for a while. From the moment we stepped into the lounge, we were in bliss. The comfortable, luxurious seating with a view of the sea was great for the soul. The service was fantastic as we enjoyed our aperitifs and relaxed. Moving to the restaurant, we were greeted warmly by the staff and enjoyed another beautiful sea view. The food was delicious, especially the perfectly cooked scallops. The portion sizes were just right and the wine selection was excellent. It was a truly blissful evening.

This was a birthday present for my husband from his work colleagues which was thoroughly enjoyed by us both.Tea or coffee offered with the food and frequently re-filled, great sandwiches and the offer to exchange any we didn't like, cheese and fruit scones (with jam and cream) and a selection of cakes and desserts. All enjoyed from the best seats in the room, overlooking the stunning beach and sea. Nothing was too much effort, served by staff keen to ensure that all our needs were met with a genuine smile, thank you.

Called in here tonight and were lucky enough to be offered a window table. Food was fantastic and well priced for the quality. Our waitress was great really friendly and helpful.

I made a reservation at the Grand Hotel for Christmas Day dinner based on positive reviews and wanting a change of pace. Unfortunately, I regret my decision. The food was terrible and we paid £700 for a party of 7, which was a total waste of money. Many dishes were returned untouched, and I had to cook a meal for my two teenage sons when we got home. Our Christmas Day was ruined, and I do not recommend this restaurant at all. When I complained to the hotel directly, I was dissatisfied with their response.

I am fortunate enough to live within walking distance of the Grand Hotel. We have held a family wedding there, frequent Copperfields and tha Lounge regularly and had relatives stay there. We were delighted to recieve a gift voucher for the Brasserie at Christmas. We booked to use it on our anniversary. It was a Friday evening and it was somewhat of a disappointment to find only four other couples in the large dining room. To me the atmosphere was somewhat lacking. We also thought that the menu was limited for example there was only one chicken dish and after asking the waiter what it was it was a small whole chicken served hunter style not good for a partner that doesn’t like chicken on the bone. The vegetarian option were also limited. In the end we had steaks, one sirloin and one fillet. The fillet steak was very good. Although the price was at the top end I baulk at having to pay extra for a sauce and onion rings the steak itself coming with one small mushroom, half a tomato and chips. My prawn cocktail was good. The service was good if not a bit too efficient! To me if the Brasserie wants to attract other than Hotel residents in numbers it needs to make the dining room a little more intimate and perhaps look at the menu to attract younger diners, don’t have to look far we love Oras and Allards for a dining experience. Trip adviser don’t allow you to rate as good it’s either very good or average and my experience wasn’t in the very good category and I wouldn’t return unless there was a change to the menu.