Pizza Hut - North Wilkesboro

Everything was good but felt that we were double charged for

I'm late on my review, but we returned a few days ago in hopes that our previous misfortune was a really gross one off situation.Again there was hair or fuzz baked into the crust of the pizza. We will not be returning to this location. Nothing was ever done to correct it the first time and after going back randomly and experiencing it again I refuse to go back. This is absolutely disgusting. If I could give zero stars I would. I don't know what they're doing at this location, but they need to do better.

We placed an order for delivery online. We added a driver's tip and received a confirmation, stating our order was placed, with an estimated delivery time. That time came and went, so we checked the status online and noticed it had not changed since we placed the order. So, we tried to call the local store where the order was placed but were routed through the national call center. The CSR said the order was ready for pickup. We told her it was a delivery order, but she said it was showing as a pick up order. When we asked about having the delivery fee and driver's tip refunded if we picked the order up, the CSR said she would have to cancel the order and we would need to place the order again. They offered to transfer us to the restaurant to see if they would deliver the order. After attempting to speak to them twice and being hung up on both times, we drove to the location to speak to them in person. When I went into the restaurant, it was a mess. There was trash all over the floor and the tables were dirty. There were no customers in the restaurant and only one at the drive-through. I asked to speak with a manager, and one of the four people in the back went to get the manager. She came out of the back alone and laughing, and one of the other people who was standing there when I came in walked up and said he was the manager. When I explained what happened, he and the girl both said they were too busy to spend time on the phone explaining what happened with our order. The manager insisted we placed the order for pick-up, and when I questioned the driver's tip, he said he could refund the tip, but not until the following day. No one ever apologized for the issue or even attempted to explain how it had happened. I finally told them I just wanted my money back. After seeing the condition of the restaurant and attitude of the staff, I did not want the pizza. Both of them had said they could not refund me until the following day, but when I said to cancel my order, they were suddenly able to process the refund right away. I will never order from this Pizza Hut again. We have ordered from them many times before, but their new management is not an improvement.

Online order: went to the site when the app said the order was ready. Sat at the window for 15 mins before someone asked our name. Then said it would be another 5 mins. That is a 20 minute wait after the app said the order was ready for pickup and the pizza was cold when we got it. The only good thing was we were going home and I have a way to heat it back up.

We have eaten there about three times in the last year, eating is always excellent, service well. only reason for the three stars is that the interieur could be upgraded some.