Spartan Spice - Northumberland

This restaurant is terrible. The food was served cold, tasted awful, and the customer service was terrible. I will be happy when it closes down. Do not order from here.

I am extremely disappointed with the food I received from this restaurant. I ordered a donner kebab wrap, but what I received was not Donner meat. It looked more like shredded rat meat and was so thin that it resembled a plain tortilla wrap. The pizza dough was undercooked and inedible, and the chips were raw. When I called to complain, the restaurant staff were rude, refused a refund, and expected me to come back to collect a fresh order with a wait time of 1 hour and 30 minutes. Despite explaining that I had a young child at home and asking for delivery, they showed no remorse. The customer service was terrible and the food was so bad that I had to throw it away. I do not recommend this restaurant to anyone and would give it a 0 rating if possible.

Tonight, I ordered their Indian pizza which included 1 balti and 1 korma pizza with chips. Unfortunately, the delivery was one hour late, which was longer than expected for a Wednesday night. When I called the store, I was told the driver wasn't there and they didn't know when he would arrive. I waited an additional 20 minutes before calling again, and was informed that the driver was on his way. The food arrived hot, but the balti sauce on the pizzas tasted off and the pizza base was undercooked. The free poppadoms were soft and chewy instead of crispy. The only good part of the meal was the chips. Overall, I was disappointed and won't be ordering from this restaurant again.

We've given this takeaway several chances mainly because they offer a tapas style special meal with smaller dishes but I think they've used them all up. My first bad experience was a year or so ago when the chicken in a meal we had seemed to be undercooked. I developed food poisoning a day or two later and I suspect although I can't be certain that it was due to that. Hearing that they had changed hands we tried them again and the meal was ok, but pretty average. A few weeks later we placed another order by phone and we asked for Chicken Korma and Chicken Korai, among other items. I collected the meal and when I got home I unpacked the bag and found there were 2 Chicken Kormas. I phoned them and they said they would deliver the correct item in half an hour. I declined their offer as the other food would be cold so they told me they would give me a free curry next time. I ordered a meal a couple of weeks later and reminded them of the last mistake when I went to collect. They denied any knowledge so I just paid up as I was hungry and the food was ready. Tonight, I ordered a tapas by phone and was told it would be ready to collect in half an hour. I arrived to collect it and waited a further half hour clearly they hadnt started cooking until I arrived. When I got the food home it was awful. The Chicken Tikka Korai was extremely salty and there was so much red food colouring in it that it was the colour of port wine. My wife's Chicken Tikka Balti Saag was an even darker maroon colour with little sign of spinach (saag). On the plus side, the onion bhajis were very good. But they've had their chance. They won't see me again.

Me and my partner have just had a takeaway delivered.....chicken tikka naan and it was absolutely rotten. Couldn’t even finish it.....best part about it was the salad and the delivery driver. Shame on you spartan spice never again.