El Pollo Loco - Norwalk

I've been coming here for plenty of years. The workers have always been nice to me and I've never had an issue at this location. They have always helped me and made sure that my coupons work. Like any other pollo loco, the food is made fast and plenty of options to get.

I ordered mailmates. I ordered double chicken tostada salad, and it came without creamy Zilantro Dressing, as advertised on the menu. Somehow I just had to eat my salad without dressing. Very disappointed.

I was in there today because I love it. I was eating when a old man I guess the manager started screaming at the workers Saying you need to close this and that But the thing is with costumers inside the place so everyone included me just looked at him . So for next time if the manager wants to say something to the workers just make sure is no costumers inside.

I just spent 40 bucks on dinner here but I might end up just throwing it away. I walked in to place an order and immediately noticed an employee who appeared to be on her break with a personal drink item in hand WITH HER FOOD SERVICE GLOVES ON. I observed the same employee place her drink underneath the food service counter, move her hair from her face, and touch her face all while wearing her gloves. She then proceeded to touch and prepare food (specifically side salads) for other people. I addressed the issue to the staff working behind the counter and they all looked at me like I was making an issue out of a non issue. If the rest of that team doesn?t understand that that is a problem, I have zero confidence that food safety standards are being followed overall. This isn?t a hole in the wall food truck . I use to work food service and I know what flys and what doesn?t that?s gross Very disappointed ?

I don't know what they did to the food.. But the food was very bland. Chicken not tasty. Beans just blah. It's like they didn't season anything.. My Daughter said the same thing.. It was bland...Very Surprised! ?