Cold Stone Creamery - Ocoee

Fast service, friendly staff. The menu is a bit difficult to understand for new clients due to the amount of toppings and flavors available. Will come back soon to try new items.

We?ve been waiting for a Cold Stone Creamery in Ocoee for over 4 years. Super glad they obliged! Incredible staff, impeccable service, and most importantly, delicious ice cream. I would recommend this location 10/10!

Went to this location yesterday evening. The line was long, only 2 employees at one point and one was making mostly online orders. The customers were patient, but the employees were visibly stressed, which is understandable. My ice cream pretty much had the piece of cake plopped on the top, barely mixed in, but I promise that 's not what I came here to complain about. The 'love it ' sized bowls ran out so one of the employees went to get more. She dropped several of them on the floor, picked them up, PUT THEM IN THE STACK TO USE, and continued on making orders. YUCK! That is absolutely disgusting, unsanitary. Those bowls should have been THROWN AWAY and she should have washed her hands after picking them up from the floor. I hope management has a talk with current and new employees in the future about cleanliness. That is not ok. This place was chaotic, the way the employees were working was very inefficient. The line would have gone a lot quicker if one of the employees was the designated one to check out all the customers, while the other 2 make the orders. Again, thinking about cleanliness, this is also better. The employees are handling money, credit cards, etc and then going to make orders. This is a time when we all need to be more careful about the spreading of germs.

Ice cream always good, but customer service was horrible. After waiting in line for 20 minutes, the person helping us gave us an attitude because they did not have enough ice cream in the ice cream store. We asked for a creation, and she made too much of it, which was perfectly capable of fitting in the container we ordered, but instead of giving it to us, she deliberately threw it in the trash in front of us while sighing and rolling her eyes the whole time. We told her thank you and she didn?t even respond, absolutely terrible customer service.

Ice cream is good because of the franchise but the service here is horrible. A few weeks after they opened I placed an order prior to going into the store and when I was able to walk out I realized something was missing. When I asked about it, the person behind the counter said they didn't know what that meant so they left it out. I gave it another chance and this time when I arrived home, the order was missing items and other parts were wrong. I called the store and they did apologize for the mistake. Today I just spent over 20 minutes while they slowly assisted the customer ahead of us. We waited over 30 minutes to get 3 scopes of ice cream and a milkshake with just one customer ahead of us. The service at this location is terrible. The girl helping us asks me if we wanted whip cream on top while turning her back to us so with a blender going she is definitely not going to hear us. She turns around 10 seconds later and give us a look as if she was waiting the entire time for us to respond. To summarize, good ice cream, extremely slow service and no attention to detail. I doubt I will visit again and would advice anyone to stay away.