Kfc - Odenton

I was the only one who was okay. Waited 15 min just standing there and no one even recognized me how they were busy with drive thru and online orders. Finally, someone took my order and then my food was 5 minutes later. The guy who prepared my food was nice and the food was good. You just need to work on customer service. I guess next time drive thru is the way to go.

This has to be the worst KFC in Maryland. I keep telling myself not to come back here and months will pass by and I decide to give them another chance. I regret it every time. Employees not even wearing uniforms. Lights completely off outside. It?s a complete s% show every time you come. Order never correct. Why do I even try?

I liked coming here after a full day of work. Had a bad experience today, the guy handling the drive through was super mean and rude! Won't be coming here again.

On this visit, the drive thru was closed. A sign on the speaker stated that it was due to an employee shortage and to come inside. Once inside, you discovered that one person was working all the stations and being the cashier. The wait to be waited on was long. The food was good and hot! I will give the employee 5 stars for not just closing shop and going home.

Ordered online, but the order wasn't even started by the time I arrived. Zero staff greeted me when I walked in. Still, the food was hot and fresh, and they got my order right. Manager even gave us a couple of cookies for the wait. The new chicken sandwich is delicious! I still miss the potato wedges, but that's not the location's fault.