Baskin-robbins - Okemos

The staff here is very friendly and patient while everyone carries out their order (and it takes forever). Ice is good with many different options

Great ice cream, good atmosphere. Staff could be a bit friendlier .

This store is as good as a Baskin Robbins can be: always clean, always staffed with friendly people, and always there for a hot summer's day--or whenever you need a treat, year round. My family and I take advantage of the year round nature of it. Only shortcoming I can find, and this is at the corporate level and not aimed at this store, is the lack of lactose-free and vegan offerings. A lot to ask for a place that has specialized in dairy for decades, I know. Last year I was super pleased to have vegan chocolate and vegan cookie dough offered. This year they've dropped the chocolate and introduced a berry flavor. I'd love for there to be more than two offered at a time as well as for more overt mention that almond milk is available. (Having a professionally made milkshake without concern for later was nice. Hopefully we'll see more dairy-free options in the future. I realize that a forum like this is helpful in making it known that these things are wanted. (Along with sales, of course.

Their ice cream is really tasty and even though they get a little too busy for the amount of staff they have during the pandemic, they always provide great customer service. Will be going back, a lot!

Staff here is very friendly and patient while everyone figures out their order (and it takes forever! . Ice cream is good with a lot of different options