Spirit World - Omaha

Spirit World used to be a place I frequented. However, I had gone one day for snacks and wine with a friend they kept my credit card to open a tab. When we were ready to leave, I asked to close my tab and they couldn’t find my credit card. I waited for over 20 minutes while they looked for it but didn’t find it. I paid with a different card and was promised I would get a call first thing in the morning after the cleaning crew had been there (thinking maybe they would find it). I waited until after 12pm the next day and had to call a total of 3 times to speak to someone that’s when I found out they gave my card to someone else (who luckily returned it), and they had charged that customer’s bill to my card. I had to drive back to the store (I live in west Omaha so a bit of a drive for me). When I got there, I checked my credit card online and they hadn’t reversed the other customer’s charges. When I asked them to do so, I had to argue and explain why I wasn’t paying for both my tab and a stranger’s tab. I wasn’t offered any type of apology or compensation whatsoever. It wasn’t until I brought up that it was a PCI compliance violation that they gave me a $25 gift card.

I really appreciate having this store in omaha. it is a go to for presents for friends, they are knowledgable about drinks i have never tried. I like that I can buy beer by the can and not just the whole pack. The bar inside is also a fun place to meet with friends after the farmers market.

I like their Burning Mast rum. Can't get anymore so I have been trying to make my own. I'm hooked on that peppery taste.

Have had nothing but good service with spirit world great selection of liquors and beer to purchase. Have a wide variety of liquors you can try before you purchase so you can purchase with confidence. They also have a very nice selection of liquors to purchase by the ounce. Bottles that are not just found in the shelves.

Fantastic place, many choices of wines and liquors. Knowledgeable staff.