Myth - Orlando

Feeling frustrated, we decided to split the bill. Both of us ended up paying $88 for our meals, but since it took about 10 minutes to figure out the credit card situation, we were in a hurry and just added a $16 tip. An hour later, we realized that our total didn’t add up and was nearly $200, so we went back to sort it out. We were met with a very confusing explanation about how they split the bill between us, but we were charged for the entire meal. When I tried to explain that it wasn’t fair to charge us multiple times for different items, they were unresponsive. I also mentioned that we had tipped based on the bill we received, which now seemed excessive since we left a $32 tip—almost 40%! No real effort was made to address our concerns. We had to ask several times to see the bill, and when we raised these issues, they were dismissive. Eventually, they showed us the bill, and we discovered that each bill was for $88. They didn’t seem to recognize that this was a mistake or illogical. Their only response was, “This is how we share invoices.” I definitely won’t be returning, and I recommend checking your bill very carefully, especially if you’re splitting it.

Let me be clear: things happen, but how a company addresses those issues is what really matters. By the way, I received no response to my second email—just crickets. Here’s my first email: Dear Mr. Nassetta, I'm writing to share my experience from my recent stay at the Hilton Bonnet Creek in Orlando, where I checked in on Sunday, October 30th, and checked out on November 2nd. I was there for the annual Fred Astaire NDC dance competition, an event I previously attended two years ago, and I always look forward to staying at this hotel. In the past, I enjoyed clean rooms, ice commissioners, and the luxurious pools, including the lazy river and the Waldorf pool. However, during this stay, when I arrived at my room, I tried to adjust the temperature to make it warmer, but it didn’t work. I searched for an extra blanket or robe, but they were unavailable. Since I was focused on the competition the next day, I ended up sleeping in my clothes. After receiving a text from the Hilton staff about the temperature issue, they sent someone with a blanket and robe. I had planned a late flight on Wednesday to enjoy the hotel amenities, but on Tuesday morning around 5 a.m., I encountered a huge black bug on the bathroom floor. Horrified, I called reception, and the staff seemed upset when I insisted that someone needed to find and remove the bug, along with getting me another room. I also mentioned that someone had to have used the key, as I hadn't been in the bathroom. When the employee arrived, he initially claimed it wasn't his job and couldn’t find anything in the bathroom. I asked him to check the closet, and when he opened it and started to move my luggage, the bug appeared. It was so grotesque that he raised his voice, exclaiming he found it—a quarter-sized bug, which I would say was more the size of a silver dollar. The staff member suggested it might have come in through someone's luggage, implying I had brought it in. I had cleaned my bag with dry detergent, but no one addressed the fact that such vermin carries bacteria and germs. The staff mentioned that the ground would be checked, but I saw no evidence of that happening. When I packed, I brought up the temperature issue again, and the employee said he would find me another room. If temperature controls exist, they should function properly. I had trouble locating my new room as I forgot the number, and when I reached out for confirmation, I received a terse message with just the room number and an exclamation mark. Was that really necessary? My day was ruined; I barely slept and ended up leaving early. I felt I deserved a credit for the inconvenience, but the staff offered only points or a $100 credit. When I said that was unacceptable, they suggested I speak with management. I didn't want to ruin my last moments there, but when I checked out, I expected someone from the office to ask how my stay was. Instead, no one was available when I asked to speak with management. I received missed calls, no messages, and nothing that indicated my concerns were being addressed. I was taken aback by how I was treated. It felt beneath the standard I expected. Had I been a celebrity or an influencer, I believe Hilton would have offered a refund without hesitation.

I highly recommend upgrading to a Theme Park View room for a reasonable extra fee. From there, you can enjoy views of the lazy river below and the parks in the distance, including a great vantage point for the Hollywood Studios fireworks and a glimpse of EPCOT, depending on your room's location. The staff and customer service are outstanding, with Kim being a true standout. She always goes above and beyond for guests and has made every visit feel a bit more magical. Signia is fortunate to have her on their team, and encountering her is always a highlight of my trips. I wholeheartedly recommend Signia in Bonnet Creek!

We are a young family of four visits Disney for the first time. There was something for everyone. Pool and arcade for children, golf for me, relaxation options for mom. We couldn't have been happier. Concierge was perfect for our stroller, bus to Disney was easy to follow and predictable. Food was excellent! I can't recommend a better Hilton Hotel!

First, a huge shout out to Alisha (front desk supervisor/manager) for her stellar customer service, professionalism and genuine care for her guests. I really admired her listening ear, her can-do attitude, her pleasant and cheerful demeanour and her determination to ensure that my daughter and I had a wonderful experience during our short stay at the Signia by Hilton over the Indigenous Peoples' holiday weekend. I loved the hotel and its location. The grounds are well kept, the hotel is clean and spacious. Our room was a good size and the view was pleasant, despite the construction. I like the fact that guests can also use the facilities in the Waldorf Astoria which is literally across the way, and where I had stayed previously and equally enjoyed. Bonnet Creek is not far from Disney proper (10-15 mins by car), but quieter and more private, so the Hilton family there is my favourite accommodation in Orlando. Looking forward to visiting soon in the not too distant future!