A&w - Oshkosh

The lady who tried to get back because her boyfriend's house burned down or something. The work as a cashier in a fast food restaurant is not the time or place to share a sob history. I wanted a burger with my family because they're in town. No guilt in a charity case. It won't go back. What a shame.

Staff is extremely rude, slammed the window on us multiple times, forgot our drinks and when we asked for our drinks she demanded our receipt and rolled her eyes multiple times. Sundae was also leaking and dripping from the cup when it was handed to us. Just horrible experience all around

Got there at 7 ,went inside and was told lobby was closed,I said ok. so I said just want to ask a question about the menu, was Rudely told I would have to go thru the drive thru.went thru drive thru.burger was Overcooked and DRY.fries were good, but overall, a bad experience.went to A&W in Baraboo the week before , food and staff were AWESOME, Probably last time I go to the one in Oshkosh, it has really gone downhill the past 2 years.?

Great food but customer service is a No Good!! I called 5 times and the last call a yound boy picked up and had a attitude like he didn't want to work. I went to there location and the gentleman at the front register had a disgusted face and looked like he didn't want to take a order..I hope and sure he has a good day and his name is Adam to be exact .that's what the receipt say!!

Went 11:50 am on a Wednesday and surprisingly not busy. Decided to do the drive up ordering since it was only for root beer no food. So we ordered (2) half gallon with mug online approximately $20 total. After waiting about 25 minutes the car hop tried giving us a bag of food. We explained our order and he left. Never came back to us. So I go inside and tell the employee situation and that we 're now 30+ minutes waiting for just root beer! At this point we 've already verified that the money came out of our bank account already. She said they 'd been having problems with orders not coming through. She apologized and sent us back outside to wait. Car hop finally comes out with the root beer but no glass mugs. We specifically ordered the mugs which cost an extra $5/each. So we again explain our order but he insists this is our order and walks away. We go back inside wait in line AGAIN. Employee asks if we ordered the 50/50? I again explain to her that we ordered (2) half gallons with mug for $10/each. I politely said, We only got the root beer no mugs and I 'm pretty sure that a gallon of root beer doesn 't cost $20! She still looks confused and muttered something as she walked away. She ended up giving us the mugs eventually. Total wait time was approximately 42 minutes from order to fulfillment. Thankfully we weren 't here during work lunch on limited time. Next time I would suggest ANYWHERE ELSE! On a side note, the root beer was good.