Dunkin' - Palos Hills

I live in the area and visit this Dunkin often. The staff are a big reason why I come back. Serina and Jackie are two people who are always pleasant, friendly, upbeat and provide excellent service to me whenever I stop in.

I have been going here since it opened and was excited because it was extremely convenient for me. Tonight was the last straw!!!!! I have overlooked that the computer doesn't work, the grill is down, extremely long wait times and some employees just not friendly at all. Tonight I waited 30 minutes for an order I placed on line at 10pm, making me late for work. I come here 3 to 4 times a week and I work the midnight shift. I am unsure if they realize that other people work late night hours and expect the same kind of service as people with normal work hours. Very sad and this will be my last night ever putting up with this!

I had an amazing experience at this Dunkin? today! My coffee was made to perfection and my hash browns were perfectly crispy. The service was fast and the employees (Jacky and Serina) were friendly and so considerate. Will be coming back!

DO NOT work here. They STEAL TIPS. Have stolen tips multiple times, the management was aware of EMPLOYEES stealing them( know who does it) with NO punishment or even offered to fix the stolen tip problem. A couple employees loved to talk about how they HATE WHITE PEOPLE(100% truth). This place is a disgrace. The wife gave two weeks notice stayed a month cause of desperate management. She thankfully got a MUCH better job out of the food industry. She went to collect her final check instead of getting her tip money, she was given a written notice about leaving mid week cause she found a job.... She gave them a month..... Oh, that tip money was apparently divided up without her included was told to bad. What an AWFUL place to work. So glad she is FINALLY out of this racist restaurant. Now onto the BBB, NEVER STEAL TIPS.....

Yesterday morning I went to get an ice coffee from here and it tasted burnt like they left it out for awhile . So I took it back and got another one. This morning around 5:45 am I went to order a coffee and the young girl in there had the audacity to repeat my order and say do you want it extra burnt today. I found that to be very rude and inconsiderate. It was very tasteless to say because anyone would want their coffee to taste right especially if it?s coming out of MY pocket.