Burger King - Pell City

This use to be my favorite Burger King. I don’t know if management changed, but the staff that was there on March 14th was rude and not friendly. And what about your ham and cheese croissants? 3 extremely thin pieces of ham and microwaved to almost being rubber. Almost $7 wasted.

Was missing something off my pretty big order today though the drive thru. Called the store and the manager was amazing. I didn’t have time to go back before my lunch break was over, so they delivered it to my work!!! Way to go BK PC!!!!!

I have been sick lately and didn’t feel like cooking so I went to BK because my children has always loved them. When I pulled up at the call box I was greeted with a wonderful greeting and then BAM this lady came over with an attitude. I quickly realized that the very kind guy was just an automated greeting. I apologized to the lady and told her ahead of time that I had a large order due to a big family. She took the order and told me to pull around. I pulled around to a lady who was decent but still had an attitude. I paid and was told to pull forward. I waited about 15min which all together I was perfectly fine with because of the large order. The guy who brought my order out I first thought was kind until he looks at me and says “here is the order that broke the bank. We have all been in there laughing and joking about it because it all had to be cooked”.. as he laughed. Before I could say anything he threw the bags at me and was gone. What he said was rude and uncalled for. First of all, it didn’t break the bank and IF it did, it’s NONE of his business. Secondly, my large break the bank order goes to help pay for his paycheck. Third, what in BK doesn’t have to be cooked? That was just a dumb comment to make period! Fourth, it is THEIR job to make and serve food so if he or anyone else don’t like it, they need to go find another job. Fifth, he nor anyone else there know me, my life or what I have been through lately. I had planned on tipping him since it was a large order but after the ugliness and rudeness I received by him, I decided not to.They were not busy because I was the only car there at the moment and I didn’t go very late either it was around 6:30PM. The food was okay but definitely not cooked fresh! All together the experience was horrible and I won’t be back!

Rude employees and management will not be ordering from here

Feb 2024Things have changed and the food is not as good as it once was, shame.As far as drive thru fast food burgers in this area, BK does have the best tasting patty. And...they have good hamburger buns. That's half the burger if the bun isn't good, the burger is ruined.Plus it's always clean.