Baskin-robbins - Petaluma

Absolutely terrible customer service. Literally kicked me out because I missed the trash can with my cup. Also side note, didn't spill anything or make a mess.

I received a stale soggy cone!!!but the service was good!Lots of tweakers in the store

Great service, polite funny workers, and for sure is the best ice cream!!! Had a pleasant experience going here.

My husband and I wanted to do an intimate gender revel between the two of us! We reached out to Baskin Robbins and sent in a photo of a cake we like and Mallory reached out saying it wouldn't be a problem to make. Mallory did such a wonderful job on the cake, not only did it look great, it tasted AMAZING! Thank you so much Mallory and the rest of the team at Baskin Robbins for making such a memorial moment of our lives so special and tasty!

I'm happy to say that recently I've had 2 very good experiences at the Petaluma Baskin-Robbins. A few years ago I ordered 2 very special ice cream cakes for a family reunion.The person wrotemy order down I had the receipt. I had prepaid about $60 for the 2. Got there for pick up but they had no record of it. They then looked at the order book found my order but they said the cakes probably hadn't come in yet. I asked for the manager's contact info. The young kids behind the counter said they didn't know him he only came in every 3 months. It went downhill from there.I think it must have a new owner or manager now. Much better. I might even order a special cake just to see what happens.