Chipotle Mexican Grill - Pico Rivera

I always choose this restaurant because of their excellent service, clean environment, and delicious food.

Went in on Tuesday 20th, 2022. Worst experience EVER! The crew was rushing me through the line, rolling their eyes when I asked for more rice (when they only put a teaspoon on the burrito) I've never felt so pressured when spending money on food! Any request I had they had horrible attitude. Then when I got there to pay all I had was cash. The cashier said loudly you don't have anything else ? You don't have apple pay? Sadly I told her this was all the money I had (as embarrassing as that is) . Again eyeroll, and is that it and shoved my bag at me . Next is napkin Tabasco area, the store was a mess to say the least, the brown Tabasco was out, I sent my daughter up to ask for another bottle while I watched our stuff (ours was togo order btw) they ignore. And ignored. And ignored . Finally after they had served the 6 people in line the guy said oh she'll get it, after literally acting like we didn't exist, she finally came over and again, attitude, opened the bottle and put on counter. I have never felt so unwelcome and rushed in a place I was spending money. Now we get home, the food quality, the burrito, they had over poured the salsa in the midst of rushing me. So bad it was not edible. Chicken was dry . And the burrito looked like it was for a child ! I never write negative reviews like this, I believe this is the first. Needless to say I will NEVER go back or order online from this store again. Ever.

I wish I could give 0 stars. They always mess up the order and not give complete orders. Today they didn?t give the chips and guacamole I ordered. The cashier was flirting with the male employees and just talking to everyone but the customers. The staff making the food don?t roll the burrito right where all the sour cream and salsa spills out. I want to tell them they forgot my chips and guacamole but they never gave me a receipt so they didn?t. Worst location. There are many Mexican burritos around. I guess I?ll have to go to those ones. I just moved to the area so haven?t tried them yet. But I will now.

I arrived just before closing, but the staff was really friendly and prepared our food without any attitude. They even let us eat inside as long as we finished before closing time. The service was fantastic, and the food was still fresh!

This restaurant is almost perfect! During my first visit, I would give it a full five stars. However, I took off one star during my second visit because the steak, while fresh and well-seasoned, was quite light in color. It tasted great, but the pale appearance was a bit off-putting. I later learned that light-colored steak is not uncommon, so it's not a major issue, but I do prefer my steak to be darker. Aside from that, everything else here was excellent!