Panera Bread - Pittsfield

We spent over $30 for a lunch for two and left feeling hungry. The size of their sandwich was embarrassingly small—I even took a picture with a ruler next to it to prove it. If you zoom in, you can see that it's under 4 inches long and not even square! It was supposed to be made on a quarter of a standard-sized focaccia bread, but it turned out to be much smaller than that. They skimped on the meat as well, which is disappointing. My local deli offers far larger portions.

I witnessed the general manager berating young employees within earshot of customers under the guise of "training." When we asked her to stop, as it was distressing to witness, her response was a dismissive "I don’t care." As we were leaving, she stopped us to scold us for speaking up. We suggested that she conduct her training after the restaurant closed, as her approach ruined our lunch experience and we felt sympathy for the young girls. Her reaction was to loudly shout at us in front of other diners, saying, "I don’t care, goodbye." It’s safe to say we'll never return. This was, without a doubt, the worst customer service and dining experience any of us have ever encountered.

I wish I could give them a zero-star review. The level of professionalism is absolutely lacking. I had an interview with the manager, who told me to call her back if I hadn't heard from her by Friday. If they're the ones hiring, why should I have to reach out to them? Nonetheless, I called back because I desperately need a job. The manager said that the weekdays I want to work are fine, but she needs to check with someone about the weekends. Why didn’t she just call me to let me know this? She initially said she would get back to me about the weekends, but I never received a call. I applied to Panera in Pittsfield, but I recommend that you do not waste your time here.

What can I say I love baked goods and stopped by for breakfast on the go IceTea and a Chocolet crossont . Got an orang scone for tomorrow. Clean neat good bathrooms by exit at back. Staff nice. Very slow and layed back at abot 930 am.just purfect formid.morning break or early lunch. Ya when your up and out at 330am it is lunch.

Got the grilled Mac and cheese sandwich, and let me tell you how it?s was. Most of the sandwich had raw/really hard pieces of Mac n cheese, the bun was hardly toasted, and it was ice close. Do not recommend for anyone dining at this restaurant.